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Strategically Design Your Contact Center Remote Workforce Model

Recent contact center industry trends indicate significant growth in the number of remote employees. While some companies...


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Tags: Guest Blog, COVID19, new normal,

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists...


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Tags: Guest Blog, Employee Experience, COVID19,

Women and Work-Life Balance in the COVID-19 Era

Working women are keenly aware of the juggling and multiple-hat-wearing that must be done in the face of the current global...


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Tags: Guest Blog, RPA, Robotic Process Automation,

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