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Strategically Design Your Contact Center Remote Workforce Model
By Andrea Christian On June 30, 2021

Strategically Design Your Contact Center Remote Workforce Model

Recent contact center industry trends indicate significant growth in the number of remote employees. While some companies already...


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Tags: Guest Blog, COVID19, new normal,

How COVID-19 Is Reshaping the Contact Center Industry
By Siddharth Victor Amarendran On December 3, 2020

How COVID-19 Is Reshaping the Contact Center Industry

According to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm, customer satisfaction with...


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Tags: operational resilience, Contact Center Management, contact center operations,

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