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Drive smart CX via CSS Corp’s SMART Mobility services
By The CSS Corp Editorial Team On May 31, 2021

Drive smart CX via CSS Corp’s SMART Mobility services

The mobility sector has unarguably undergone disruption like any other industry amidst the pandemic. Various subsegments...


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Tags: Mobility, Artificial Intelligence, Digital Transformation,

How Artificial Intelligence Impacts the Contact Center
By Leo Lanzillo On May 19, 2021

How Artificial Intelligence Impacts the Contact Center

In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...


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Tags: Analytics, Artificial Intelligence, Customer Experience,

7 tips to avoid common pitfalls with AI in customer service
By Puneet Mehta On April 22, 2020

7 tips to avoid common pitfalls with AI in customer service

Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers...


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Tags: Customer Satisfaction, AI, customer journey,

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