Over the last decade, software development has gone through a quantum change from its traditional waterfall...
Tags: Testing Services, Digital Technology, Thought Leadership
New channels of interaction are emerging, with voice gaining increasingly more attention, due to the advances in natural language...
Tags: Automation, Digital Technology, Mobility,
Here is a not-so-rare scenario in retail. A sales promotion campaign has run for 3 years with loads of success, but then it fails...
In recent years, digital transformation, as a term, has been used to describe anything from creating a website to the having an...
In the era of bimodal tech support, tech support firms need to have a strong digital strategy to future proof their services to...
Tags: Tech Support, Thought Leadership
In my previous blog, I had mentioned that bimodal tech support is the game changer in the tech support world. IoT is taking the...
Tags: Tech Support, Thought Leadership
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