Testing Services, Digital Technology, Thought Leadership

DevOps is Powering Digital Transformation

The DevOps Landscape Over the last decade, software development has gone through a quantum change from its traditional waterfall model of distinct development phases to the more dynamic and overlapping Agile framework.

Automation, Digital Technology, Mobility, Thought Leadership, Artificial Intelligence, Customer Experience

Conversational User Experience - 6 Key Design Principles

New channels of interaction are emerging, with voice gaining increasingly more attention, due to the advances in natural language processing and the success of voice platform devices such as Amazon's Echo and Google Home Assistant.

Digital Technology, Marketing, Thought Leadership

Predicting Consumer Behavior in the Retail Industry

Here is a not-so-rare scenario in retail. A sales promotion campaign has run for 3 years with loads of success, but then it fails in the 4th year. In most cases, there will be some amount of introspection to see what has changed in the company, and why the performance targets were not...

Digital Technology, Thought Leadership

Digital Transformation – Riding the Wave

Digital transformation is forcing IT to evolve

Digital Technology, Thought Leadership

Digital Transformation and its opportunities

In recent years, digital transformation, as a term, has been used to describe anything from creating a website to the having an effective company strategy for growing their digital business.

Tech Support, Thought Leadership

Optimised supply chain management for tech support enterprises

In the era of bimodal tech support, tech support firms need to have a strong digital strategy to future proof their services to cater customer demand. One such strategy is reducing cost through Optimised supply chain management. I have already written a blog on "Adjacent service strategy"...

Tech Support, Thought Leadership

Adjacent service strategy for the millennial customer

In my previous blog, I had mentioned that bimodal tech support is the game changer in the tech support world. IoT is taking the world by storm. This gives OEMs an opportunity to build positive relationships with customers post purchase by delivering extraordinary after sales support that...

Tech Support, Thought Leadership

Bimodal tech support - the game changer

Michael Johnson was once called the fastest man in the world. The track superstar had an unorthodox style of running with a stiff upright position accompanied by short strides, unlike other runners who ran with their bodies bent forward accompanied by long strides. It’s a unique running...

Thought Leadership

Analyzing Customer Behavior

Welcome to the new world of discerning customers. Armed with technology and a seemingly infinite volume of information at their fingertips, these customers are impatient, assertive and fickle.

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