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Tech support and beyond

Technology has grown to more than the expectations of great visionaries. This has made the high-tech products baffling to the...


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Tags: Tech Support

To quote David Kay of DB Kay & Associates “KCS is not something we do in addition to solving problems. KCS is the way we solve...


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One in five adult American internet users already has a device at home that connects the physical environment to the Internet -...


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What does it mean to “Deliver The Gold Standard Of Technical Support”?  Simply put it means that you are delivering Support that...


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There is always a notion that states “the vision of a company reflects on its customer’s experience” and that is so true in...


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Tags: Tech Support

Over the years every organization with a customer support DNA strived to give a superlative experience to its customers. However,...


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