Today, enterprises have the mandate to deliver delightful customer experience throughout the product lifecycle to retain their...
Tags: Analytics, Tech Support
In the era of bimodal tech support, tech support firms need to have a strong digital strategy to future proof their services...
Tags: Tech Support, Thought Leadership
In my previous blog, I had mentioned that bimodal tech support is the game changer in the tech support world. IoT is taking...
Tags: Tech Support, Thought Leadership
Michael Johnson was once called the fastest man in the world. The track superstar had an unorthodox style of running with a...
Tags: Tech Support, Thought Leadership
There are different traits and characteristics that human beings exhibit. I would like to classify customers in 5 categories....
Tags: Tech Support
Isn't this title an oxymoron? If you are still thinking that something is wrong with the title, you should read this post to...
Tags: Tech Support
Enterprise technical support engineers make life easier for business users, product users and employees in an organisation who...
Tags: Tech Support
Omni channel (also spelled Omni-channel) is a multichannel approach to sales that seeks to provide the customer with a...
Tags: Tech Support
When I attempt a transaction with an enterprise, I always expect a seamless transaction that is simple, fast without any...
Tags: Marketing, Tech Support
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