I’d like to learn more about CSS Corp

  • THOUGHT LEADERSHIP BLOGS

    Cogent Views on Technological Developments Driving Business Outcomes

  • FEATURED BLOGS

    Narratives on Technology Issues that Count

  • GUEST BLOGS

    Views and Cues from Global Leaders

    Disclaimer: Views and products mentioned by guests are not necessarily endorsed by CSS Corp
Delighting Customers with Social Media Analytics

Today, enterprises have the mandate to deliver delightful customer experience throughout the product lifecycle to retain their...


( read )

Tags: Analytics, Tech Support

Optimised supply chain management for tech support enterprises

In the era of bimodal tech support, tech support firms need to have a strong digital strategy to future proof their services...


( read )

Tags: Tech Support, Thought Leadership

Adjacent service strategy for the millennial customer

In my previous blog, I had mentioned that bimodal tech support is the game changer in the tech support world. IoT is taking...


( read )

Tags: Tech Support, Thought Leadership

Bimodal tech support - the game changer

Michael Johnson was once called the fastest man in the world. The track superstar had an unorthodox style of running with a...


( read )

Tags: Tech Support, Thought Leadership

Do you know your customer?
By CSSCorp On June 26, 2016

Do you know your customer?

There are different traits and characteristics that human beings exhibit. I would like to classify customers in 5 categories....


( read )

Tags: Tech Support

Automate! But please don’t automate!!

Isn't this title an oxymoron? If you are still thinking that something is wrong with the title, you should read this post to...


( read )

Tags: Tech Support

Log Analytics simplifies enterprise tech support

Enterprise technical support engineers make life easier for business users, product users and employees in an organisation who...


( read )

Tags: Tech Support

Omni channel experience - A customer’s experience

Omni channel (also spelled Omni-channel) is a multichannel approach to sales that seeks to provide the customer with a...


( read )

Tags: Tech Support

Customer friction kills sales
By CSSCorp On October 28, 2015

Customer friction kills sales

When I attempt a transaction with an enterprise, I always expect a seamless transaction that is simple, fast without any...


( read )

Tags: Marketing, Tech Support

Subscribe Here!

Posts by Categories

See all

Reach Us

Thank you for reading CSS Corp Blog. The best way to reach us would be to fill the form below and we will get back to you.

reach-us