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Zero Touch Support
By CSSCorp On September 15, 2016

Zero Touch Support

Imagine you are driving your car in the highway. Your wife calls you on your mobile phone; and as you are driving, you are not...


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Tags: Analytics, Automation, Tech Support

Delighting Customers with Social Media Analytics | CSS CORP IS NOW MOVATE

Today, enterprises have the mandate to deliver delightful customer experience throughout the product lifecycle to retain their...


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Tags: Analytics, Tech Support, Movate

Optimised supply chain management for tech support enterprises

In the era of bimodal tech support, tech support firms need to have a strong digital strategy to future proof their services to...


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Tags: Tech Support, Thought Leadership

Adjacent service strategy for the millennial customer

In my previous blog, I had mentioned that bimodal tech support is the game changer in the tech support world. IoT is taking the...


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Tags: Tech Support, Thought Leadership

Bimodal tech support - the game changer

Michael Johnson was once called the fastest man in the world. The track superstar had an unorthodox style of running with a stiff...


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Tags: Tech Support, Thought Leadership

Do you know your customer?
By CSSCorp On June 26, 2016

Do you know your customer?

There are different traits and characteristics that human beings exhibit. I would like to classify customers in 5 categories....


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Tags: Tech Support

Automate! But please don’t automate!!

Isn't this title an oxymoron? If you are still thinking that something is wrong with the title, you should read this post to have...


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Tags: Tech Support

Log Analytics simplifies enterprise tech support

Enterprise technical support engineers make life easier for business users, product users and employees in an organisation who...


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Tags: Tech Support

Omni channel experience - A customer’s experience

Omni channel (also spelled Omni-channel) is a multichannel approach to sales that seeks to provide the customer with a seamless...


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Tags: Tech Support

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