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3 Significant Benefits of Investing in a Service Partnership
By Saurabh Bisht On August 31, 2021

3 Significant Benefits of Investing in a Service Partnership

If you're seeking services that are essential for the growth or efficiency of your business, then onboarding a service partner is...


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Tags: Tech Support, customer support, alliances-blog

AI Powered Chat Support
By Vasudevan Sundarababu On November 15, 2017

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service


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Tags: Analytics, Tech Support, Artificial Intelligence,

Onsite Tech Support vs Remote Tech Support
By Nagesh Tallak On October 3, 2017

Onsite Tech Support vs Remote Tech Support

Onsite Tech Support or Remote Tech Support: What Does Your Business Need?


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Tags: Tech Support

5 Strategic best practices to improve IT customer service
By Ashish Mohanty On September 25, 2017

5 Strategic best practices to improve IT customer service

If only there were five best practices to improve IT customer service!Depending on who you are talking to, the answers to the...


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Tags: Tech Support

Enterprise Service Desk of the future
By Aditya Jayaram On July 25, 2017

Enterprise Service Desk of the future

Enterprise Service Desk is a gateway for customers, employees and partners, to resolve queries related to the services provided...


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Tags: Tech Support

How AI , Analytics, and Automation are revolutionizing Customer Support
By Vasudevan Sundarababu On May 24, 2017

How AI , Analytics, and Automation are revolutionizing Customer Support


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Tags: Analytics, Automation, Digital Technology,

A Successful Bimodal Tech Support Model
By CSSCorp On October 13, 2016

A Successful Bimodal Tech Support Model

The bimodal tech support bridges the gap between the old and the new. This blog post will explain about a successful bimodal tech...


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Tags: Tech Support

Challenges in Bimodal Tech Support
By CSSCorp On October 3, 2016

Challenges in Bimodal Tech Support

Bimodal IT is the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on...


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Tags: Tech Support

The Role of Speech Analytics in Tech Support
By CSSCorp On September 21, 2016

The Role of Speech Analytics in Tech Support

How many of you know that when you call a tech support agent, your conversations are recorded? If the tech support service is...


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Tags: Analytics, Tech Support

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