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AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service

 


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Tags: Analytics, Tech Support, Artificial Intelligence,

Onsite Tech Support vs Remote Tech Support

Onsite Tech Support or Remote Tech Support: What Does Your Business Need?


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Tags: Tech Support

5 Strategic best practices to improve IT customer service

If only there were five best practices to improve IT customer service!Depending on who you are talking to, the answers to the...


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Tags: Tech Support

Enterprise Service Desk of the future

Enterprise Service Desk is a gateway for customers, employees and partners, to resolve queries related to the services...


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Tags: Tech Support

A Successful Bimodal Tech Support Model

The bimodal tech support bridges the gap between the old and the new. This blog post will explain about a successful bimodal...


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Tags: Tech Support

Challenges in Bimodal Tech Support

Bimodal IT is the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other...


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Tags: Tech Support

The Role of Speech Analytics in Tech Support

How many of you know that when you call a tech support agent, your conversations are recorded? If the tech support service is...


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Tags: Analytics, Tech Support

Zero Touch Support
By CSSCorp On September 15, 2016

Zero Touch Support

Imagine you are driving your car in the highway. Your wife calls you on your mobile phone; and as you are driving, you are not...


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Tags: Analytics, Automation, Tech Support

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