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3 Significant Benefits of Investing in a Service Partnership

If you're seeking services that are essential for the growth or efficiency of your business, then onboarding a service partner is...


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Tags: Tech Support, customer support, alliances-blog

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service

 


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Tags: Analytics, Tech Support, Artificial Intelligence,

Onsite Tech Support vs Remote Tech Support

Onsite Tech Support or Remote Tech Support: What Does Your Business Need?


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Tags: Tech Support

5 Strategic best practices to improve IT customer service

If only there were five best practices to improve IT customer service!Depending on who you are talking to, the answers to the...


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Tags: Tech Support

Enterprise Service Desk of the future

Enterprise Service Desk is a gateway for customers, employees and partners, to resolve queries related to the services provided...


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Tags: Tech Support

A Successful Bimodal Tech Support Model

The bimodal tech support bridges the gap between the old and the new. This blog post will explain about a successful bimodal tech...


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Tags: Tech Support

Challenges in Bimodal Tech Support

Bimodal IT is the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on...


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Tags: Tech Support

The Role of Speech Analytics in Tech Support

How many of you know that when you call a tech support agent, your conversations are recorded? If the tech support service is...


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Tags: Analytics, Tech Support

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