Big Data Analytics, superior customer experience, 2019 Tech Ascension Awards, Active Insights, innovation labs, actionable insights, data analytics suite

Once Again, the Data Analytics suite raises the bar

When big data aficionados met at the recent Tech Ascension Awards summit, CSS Corp’s home-grown data analytics platform, Active Insights—its capabilities in paving transformational Customer Experience (CX) journeys have held up remarkably well to the scrutiny of the judges. Amidst a...

Automation, Chatbots, AI Chat Support, superior customer experience, customer service, cognitive customer experience, AI-driven automation, symbiotic process

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the consumer-driven economy, most organizations have rushed towards automation to optimize their business processes. While automation has influenced every business...

Analytics, Chatbots, AI, Intelligent Automation, superior customer experience, IT service provider, emerging technologies, operational expertise, customer journey

How emerging technologies are re-defining the IT service provider landscape

Technology is changing the way organizations do business across all major industries. New technologies (and new applications of existing technologies) are being developed all the time, and businesses are naturally looking for ways to incorporate emerging technologies into their operations.

superior customer experience, enterprise support, customer intelligence, digital framework, subscription-based services, technology vendors, single-view of customer

Driving Superior Customer Experiences by Transforming Enterprise Support

Introduction

Page 1 of 1
1

About CSS Corp Blog

About

The CSS Corp blog brings you insights from the world of technology and disruptions that are shaping the digital age. Subscribe now to learn the art of delivering exquisite customer eXperience for today's digital economy

Categories

see all