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Simplify Digital Transformation in 2021
By Carrie Kennedy On March 29, 2021

Simplify Digital Transformation in 2021

There were some interesting business impacts during 2020 obscured by the almost daily headlines created from the pandemic, the...


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Tags: Digital Technology, Digital Transformation, superior customer experience,

The impact of COVID-19 on contact centres and customer experience
By Mark Buckley On August 17, 2020

The impact of COVID-19 on contact centres and customer experience

A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s so...


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Tags: Chatbots, superior customer experience, customer journey,

Best practices for CX teams during COVID-19
By Elan Keshen On July 9, 2020

Best practices for CX teams during COVID-19

The reality of COVID-19 and ensuing public responses has placed customer-facing teams in the spotlight. CX teams across...


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Tags: Automation, AI Chat Support, conversational AI,

Once Again, the Data Analytics suite raises the bar
By Sriharsha Rao On November 25, 2019

Once Again, the Data Analytics suite raises the bar

When big data aficionados met at the recent Tech Ascension Awards summit, CSS Corp’s home-grown data analytics platform, Active...


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Tags: Big Data Analytics, superior customer experience, 2019 Tech Ascension Awards,

Where do we draw the line for Automation in CX?
By Rahul Joshi On November 12, 2019

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...


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Tags: Automation, Chatbots, AI Chat Support,

How emerging technologies are re-defining the IT service provider landscape
By Vivian Gomes On July 18, 2019

How emerging technologies are re-defining the IT service provider landscape

Technology is changing the way organizations do business across all major industries. New technologies (and new applications of...


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Tags: Analytics, Chatbots, AI,

Driving Superior Customer Experiences by Transforming Enterprise Support
By Nishikant Nigam On July 4, 2019

Driving Superior Customer Experiences by Transforming Enterprise Support

Introduction


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Tags: superior customer experience, enterprise support, customer intelligence,

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