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By Ashish Mohanty On June 13, 2018

"Shift left” and Get Right

In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially...


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Tags: Customer Experience, Self Service Ecosystem

Self-Service Ecosystem: Disrupting, Reinventing and Elevating the Customer Experience
By Ashish Mohanty On June 6, 2018

Self-Service Ecosystem: Disrupting, Reinventing and Elevating the Customer Experience

“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.


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Tags: Customer Experience, Customer Satisfaction, Self Service Ecosystem

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