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6 Strategies for Delivering a High Level of Customer Service During COVID-19

With the onset of COVID-19 came a period of real difficulty for most businesses. Companies equipped with the technology to...


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Tags: customer service, Guest Blog, Remote Work,

Strategically Design Your Contact Center Remote Workforce Model

Recent contact center industry trends indicate significant growth in the number of remote employees. While some companies...


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Tags: Guest Blog, COVID19, new normal,

Virtual Hiring in the New Normal

Recruiters are turning toward Virtual Collaboration platforms that offer 100% mobile experiences during physical distancing...


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Tags: HR, sustainable growth, digital workforce,

TSW Executive Discussions with Google, Cisco, and Philips

CSS Corp was the platinum sponsor of the 2-day TSW virtual event held on May 5th and 6th, 2020. Business leaders and analysts...


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Tags: Featured Blog, business continuity, COVID19,

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