CSS CONTELLI™, an Intelligent Automation Cloud Platform for Hybrid IT operations, is up and about something these days. It won...
Tags: Artificial Intelligence, Customer Experience, Digital Transformation,
Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre to...
Tags: Artificial Intelligence, operational resilience, contact center operations,
According to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm, customer satisfaction with...
Tags: operational resilience, Contact Center Management, contact center operations,
Covid-19 and the ensuing lockdown and social distancing stipulations have taken a severe toll on economies, businesses, and...
Tags: IT strategic, Employee Engagement, digital collaboration,
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