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ROI Assured By Award-Winning Cloud Platform—CSS CONTELLI™
By The CSS Corp Editorial Team On October 12, 2021

ROI Assured By Award-Winning Cloud Platform—CSS CONTELLI™

CSS CONTELLI™, an Intelligent Automation Cloud Platform for Hybrid IT operations, is up and about something these days. It won...


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Tags: Artificial Intelligence, Customer Experience, Digital Transformation,

AI in the Contact Centre: The Promise, the Reality, and the Future
By Samantha Bader On March 3, 2021

AI in the Contact Centre: The Promise, the Reality, and the Future

Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre to...


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Tags: Artificial Intelligence, operational resilience, contact center operations,

How COVID-19 Is Reshaping the Contact Center Industry
By Siddharth Victor Amarendran On December 3, 2020

How COVID-19 Is Reshaping the Contact Center Industry

According to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm, customer satisfaction with...


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Tags: operational resilience, Contact Center Management, contact center operations,

Top 5 Learnings for the IT Industry during the Social Distancing Stipulations
By Jeffrey S Peter On July 15, 2020

Top 5 Learnings for the IT Industry during the Social Distancing Stipulations

Covid-19 and the ensuing lockdown and social distancing stipulations have taken a severe toll on economies, businesses, and...


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Tags: IT strategic, Employee Engagement, digital collaboration,

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