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Dos and Don'ts of Social Media Automation

As with everything today, social media is also witnessing a sea of change in how businesses are using it. Social media is now...


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Tags: Social Media, Marketing

The secret sauce for search engine friendly websites

The popularity of a webpage is based on how good it ranks in search engines. Not everyone can take the number one position....


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Tags: Social Media, Marketing

Optimize your website to reduce Bounce Rate

Bounce rate is the percentage of users who left your website after visiting only one page. In other words they landed on a...


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Tags: Social Media, Marketing

The Ten Commandments for conducting a technology event

How ironic it is that most Indian parents expect their children to be engineers and work in IT firms. When my sister decided...


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Tags: Marketing

Can we trust the CSAT score?
By CSSCorp On January 5, 2016

Can we trust the CSAT score?

New Year brings in new hope, new challenges and new resolutions. I have made some resolutions. Hope you would have made yours...


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Tags: Marketing

Can you see between the lines? - A blog on effective visualization

"When you connect to the silence within you, which is when you can make sense of the disturbance going on around you." quotes...


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Tags: Marketing

Customer friction kills sales
By CSSCorp On October 28, 2015

Customer friction kills sales

When I attempt a transaction with an enterprise, I always expect a seamless transaction that is simple, fast without any...


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Tags: Marketing, Tech Support

Of Clam Chowders, Jungle Safaris & You - Dear Customer

I just returned from our customer event - OneWorld’15 last week from San Francisco, and even before I had time to recover from...


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Tags: Marketing

According to Lee Resource Inc.: “Attracting new customers will cost your company 5 times more than keeping an existing customer”


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Tags: Marketing

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