IT Support, help desk, service desk, IT operations, Business service desk, AI, Analytics, Omni Channel Support

Smart Service Desk for IT and Business Process Transformation

Smart Service Desk - How it Delivers

According to a recent research by IDC, technology spending by non-IT business units will reach USD 609 billion this year as new influencers of IT emerge across the enterprise. The trend is expected to grow exponentially, and by 2020, non-IT business...

Intelligent Automation, Intelligence, AI, Productivity, IT operations, IT Value, Customer Satisfaction

Power up IT operations with Cognitive Technologies

How Cognitive Technologies are Revamping IT Operations  IT operational managers are under ever-increasing pressure to increase performance while reducing budgets. With increasingly complex technologies, increased globalization, and more reliance on technology for critical business...

Analytics, CIO, metrics, Customer Satisfaction, Enterprise, IT operations, infrastructure, IT strategic, Customer Experience, IT Environment, Predictive Analytics, ROI, Bigdata, Applications, Innovation, Security, IT Value

CIO Dashboard

Metrics  to Build a Great CIO Dashboard The traditional transaction-oriented systems view of IT is dead long back. Gone are the days of CIOs, who could do with a few metrics, analytics and spreadsheets. Over the last half of a decade, the CIOs role has undergone a dramatic change.

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