AI, help desk, Intelligent Automation, Omni Channel Support, Customer Experience

what AI means to businesses in terms of cost optimization, efficiency & hr

The rapidly evolving Artificial Intelligence paradigm is influencing economies, disciplines, services and business models, and in the process modernizing operations, reducing costs, increasing service agility, and harmonizing customer experiences.

IT Support, help desk, service desk, IT operations, Business service desk, AI, Analytics, Omni Channel Support

Smart Service Desk for IT and Business Process Transformation

Smart Service Desk - How it Delivers According to a recent research by IDC, technology spending by non-IT business units will reach USD 609 billion this year as new influencers of IT emerge across the enterprise. The trend is expected to grow exponentially, and by 2020, non-IT business...

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