The emergence of the Coronavirus pandemic on the world stage has completely upended most of our previously held assumptions...
Many enterprises are amid a digital transformation, seeking to engage with customers and satisfy their needs through digital...
Tags: Digital Transformation, Guest Blog, Cloud Infrastructure,
“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...
Tags: Customer Experience, technical support for all industries, Guest Blog,
The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...
Tags: Artificial Intelligence, Customer Experience, Digital CX platform,
A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s...
Tags: Chatbots, superior customer experience, customer journey,
The emergence of the Coronavirus pandemic on the world stage has completely upended most of our previously held assumptions...
Tags: Automation, Guest Blog, RPA,
The reality of COVID-19 and ensuing public responses has placed customer-facing teams in the spotlight. CX teams across...
Tags: Automation, AI Chat Support, conversational AI,
Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...
Tags: Customer Experience, Chatbots, AI Chat Support,
Achieving a clear line of sight into customer needs and preferences gives companies the ability to make proactive, informed...
Tags: Marketing, Customer Experience, Guest Blog,
Sarah Burnett is an executive vice president and distinguished analyst at Everest Group, with global responsibility for the...
Tags: Intelligent Automation, Guest Blog, RPA,
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