The emergence of the Coronavirus pandemic on the world stage has completely upended most of our previously held assumptions...
We recently talked with CSS Corp about its investments in QA, in particular its new Digital Assurance offering. Digital...
Tags: Automation, Intelligent Automation, Guest Blog,
Many enterprises are amid a digital transformation, seeking to engage with customers and satisfy their needs through digital...
Tags: Digital Transformation, Guest Blog, Cloud Infrastructure,
“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...
Tags: Customer Experience, technical support for all industries, Guest Blog,
The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...
Tags: Artificial Intelligence, Customer Experience, Digital CX platform,
A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s...
Tags: Chatbots, superior customer experience, customer journey,
The emergence of the Coronavirus pandemic on the world stage has completely upended most of our previously held assumptions...
Tags: Automation, Guest Blog, RPA,
The reality of COVID-19 and ensuing public responses has placed customer-facing teams in the spotlight. CX teams across...
Tags: Automation, AI Chat Support, conversational AI,
Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...
Tags: Customer Experience, Chatbots, AI Chat Support,
Achieving a clear line of sight into customer needs and preferences gives companies the ability to make proactive, informed...
Tags: Marketing, Customer Experience, Guest Blog,
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