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Is Net Promoter Score Dead?

The Net Promoter Score® (NPS) and the wider ecosystem to which it belongs, the Net Promoter System®, have long been...


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Tags: Guest Blog, net promoter score, strategic goals,

Beyond RPA: A Roadmap for Intelligent Process Automation

No sports team throws players onto the field without a coach and a game plan. No business hires employees without a manager to...


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Tags: Guest Blog, Employee Experience, RPA,

EX and CX - Better Together

The Intersection of Employee and Customer Experience 

I just read Stacia Garr’s research on the 4 Levers of Employee...


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Tags: Customer Experience, Guest Blog, Employee Experience,

What Linguistic AI Has Learned
Since the launch of Linguistic AI (Artificial Intelligence) over a year ago it has been a busy period for our technology...

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Tags: Artificial Intelligence, Guest Blog, natural language processing,

New Research: The ROI of Customer Experience

The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines the connection between...


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Tags: Customer Experience, ROI, Guest Blog,

How Brands Should Approach Personalization Barriers

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Tags: Digital Transformation, Guest Blog, Brand Strategy,

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