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Three emerging workforce trends in 2022

New ideas that you can consider for your CX teams


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Tags: Customer Experience, Guest Blog, workforce trends in 2022

Seven Limitations of eNPS as an Employee Experience Metric

Net Promoter® Score (NPS®) is a very popular customer experience (CX) metric. Over the last several years, we’ve seen companies...


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Tags: Customer Experience, Guest Blog

Why Break Gender Bias in Hiring?

Every year, on March 8th, organizations worldwide burst into a frenzy as they celebrate International Women's Day. Despite the...


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Tags: hiring, Guest Blog, #BreakGenderBias,

5 Ways to Measure RPA Post Implementation Success

RPA is one of the major players in business digital transformation, and RPA adopters have measured its success in numbers....


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Tags: Automation, Guest Blog, RPA,

KPIs vs Metrics: Understanding The Differences With Tips & Examples

Performance tracking has never been easier. With the rise of modern self-service BI tools, everyone can monitor relevant...


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Tags: Analytics, metrics, Guest Blog,

Better Routing Leads to Better Healthcare

For years, one health services company’s team of nurse practitioners and physician assistants had been criss-crossing each other...


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Tags: GIS, location intelligence, Guest Blog,

6 Strategies for Delivering a High Level of Customer Service During COVID-19

With the onset of COVID-19 came a period of real difficulty for most businesses. Companies equipped with the technology to...


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Tags: customer service, Guest Blog, Remote Work,

Technology Trends in Healthcare in 2021: The Rise of AI

COVID-19 has become an unprecedented disruption to all facets of the healthcare industry in a very short amount of time. Although...


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Tags: Artificial Intelligence, Healthcare Data Analytics, Deep Healthcare Analytics,

Deep Learning vs. Machine Vision - 3 things you should know

When it comes to vision technology, we have the tendency to throw around buzzwords such as “machine vision” and “deep learning,”...


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Tags: deep learning, Guest Blog, machine vision,

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