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Is Net Promoter Score Dead?
By Eric Smuda On April 6, 2020

Is Net Promoter Score Dead?

The Net Promoter Score® (NPS) and the wider ecosystem to which it belongs, the Net Promoter System®, have long been...


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Tags: Guest Blog, net promoter score, strategic goals,

Beyond RPA: A Roadmap for Intelligent Process Automation
By Pragnya Paramita On March 23, 2020

Beyond RPA: A Roadmap for Intelligent Process Automation

No sports team throws players onto the field without a coach and a game plan. No business hires employees without a manager to...


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Tags: Guest Blog, Employee Experience, RPA,

EX and CX - Better Together
By Melissa Arronte On March 16, 2020

EX and CX - Better Together

The Intersection of Employee and Customer Experience 

I just read Stacia Garr’s research on the 4 Levers of Employee...


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Tags: Customer Experience, Guest Blog, Employee Experience,

What Linguistic AI Has Learned
By Jane Hendricks On March 8, 2020

What Linguistic AI Has Learned

Since the launch of Linguistic AI (Artificial Intelligence) over a year ago it has been a busy period for our technology...

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Tags: Artificial Intelligence, Guest Blog, natural language processing,

New Research: The ROI of Customer Experience
By Bruce Temkin On March 1, 2020

New Research: The ROI of Customer Experience

The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines the connection between...


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Tags: Customer Experience, ROI, Guest Blog,

How Brands Should Approach Personalization Barriers
By Chris Stennett On February 3, 2020

How Brands Should Approach Personalization Barriers


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Tags: Digital Transformation, Guest Blog, Brand Strategy,

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Is Net Promoter Score Dead?
Eric Smuda - Apr 7, 2020
CruiseBoard: A Game-Changer for your Business!
CSSCorp - Mar 31, 2020
Beyond RPA: A Roadmap for Intelligent Process Automation
Pragnya Paramita - Mar 23, 2020
EX and CX - Better Together
Melissa Arronte - Mar 16, 2020
What Linguistic AI Has Learned
Jane Hendricks - Mar 9, 2020

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