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Deep Learning vs. Machine Vision - 3 things you should know

When it comes to vision technology, we have the tendency to throw around buzzwords such as “machine vision” and “deep...


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Tags: deep learning, Guest Blog, machine vision,

Strategically Design Your Contact Center Remote Workforce Model

Recent contact center industry trends indicate significant growth in the number of remote employees. While some companies...


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Tags: Guest Blog, COVID19, new normal,

How Artificial Intelligence Impacts the Contact Center

In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...


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Tags: Analytics, Artificial Intelligence, Customer Experience,

Simplify Digital Transformation in 2021

There were some interesting business impacts during 2020 obscured by the almost daily headlines created from the pandemic,...


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Tags: Digital Technology, Digital Transformation, superior customer experience,

8 Essential Ecommerce Trends for 2021

By now we’re all aware of how disruptive COVID-19 has been.


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Tags: Guest Blog, social commerce, retail ecommerce,

Now’s the Time to Put Digital Transformation Initiatives into Hyperdrive

Digital transformation (DX) is not a new initiative. In fact, Forbes states that 70% of companies had a DX initiative in...


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Tags: Digital Transformation, digital workforce, cloud adoption,

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists...


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Tags: Guest Blog, Employee Experience, COVID19,

All-in-One still a Game Changer for Call Centres in the Cloud

According to Merriam-Webster, the term “all-in-one” was first used in 1926 to describe an undergarment that combines a girdle...


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Tags: Guest Blog, Call Centre Industry, All-in-One,

The Future of Commerce: Data-driven, Predictive Personalization

It’s no secret that a superior commerce experience is a competitive advantage in today’s digital-driven landscape. But...


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Tags: Predictive Analytics, data-driven insight, Guest Blog,

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