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Quantum computing and AI to be among top tech trends this year

The last decade saw an unprecedented adoption of digital transformation initiatives. Technologies such as cloud, mobility, ...


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Tags: Digital Transformation, AI, 5G Network Services,

When the going gets tough, it is time to pull up your socks!

"Experience is a good university, but the fees are high," goes the popular adage.  When it’s about learning at the speed of...


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Tags: Employee Engagement, learning and development program, ICT Academy,

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...


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Tags: Automation, Chatbots, AI Chat Support,

Amplify agents to transform cx in customer service

Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or...


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Tags: Chatbots, agent amplification, customer service representative,

How emerging technologies are re-defining the IT service provider landscape

Technology is changing the way organizations do business across all major industries. New technologies (and new applications...


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Tags: Analytics, Chatbots, AI,

6 Reasons Why Gaming Organizations need Good Customer Services

Entertainment not only relieves stress but can also be a great source of happiness. While games have always been a great...


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Tags: Video Game Support Services, Gaming Customer Services, Gamers as support agents,

How Telcos Can Innovate to Accelerate 5G Implementation

5G, or the fifth generation of the communications technology for cellular mobile devices, is a quantum leap over the 4G...


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Tags: Internet of Things, 5G Network Services, Network Slicing Solutions,

Lab as a Service: An Emerging Horizon of Possibilities

A comparative study of global brands from 2008 to 2018 provides an insight into the innate power of digital technologies. All...


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Tags: Cloud Services, Automation, advanced analytics,

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