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Spotlight: Top Analyst Firm Hails CSS Corp’s Resilience & Cheer Framework

The alarm clock buzzes. It's 8.30 AM in Manila, Philippines, and Samantha wakes up to another day of work.  She rustles up a...


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Tags: Customer Experience, Digital Transformation, Employee Experience,

Beyond RPA: A Roadmap for Intelligent Process Automation

No sports team throws players onto the field without a coach and a game plan. No business hires employees without a manager to...


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Tags: Guest Blog, Employee Experience, RPA,

EX and CX - Better Together

The Intersection of Employee and Customer Experience 

I just read Stacia Garr’s research on the 4 Levers of Employee...


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Tags: Customer Experience, Guest Blog, Employee Experience,

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