Though digital disruption started way before the pandemic, the trajectory of digital adoption shot up significantly since the...
There were some interesting business impacts during 2020 obscured by the almost daily headlines created from the pandemic, the...
Tags: Digital Technology, Digital Transformation, superior customer experience,
The New Normal has hastened enterprise transformation. Amidst high economic uncertainty and low visibility, tech support...
Tags: Digital Technology, Customer Experience, global technical support services,
It is said that Baby Boomers were loyal to the company, but the Millennials are steadfast about their calling. The “Gen Y”, who...
Tags: Digital Technology, Artificial Intelligence, Gamification,
The digital revolution has improved consumers’ lives in many ways. For many businesses, the same revolution (including mobile,...
Tags: Digital Technology, Customer Experience, AI
Managing network ecosystems for dependable services is a complex task, especially, with multiple interfaces, hardware and...
Tags: Digital Technology
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