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Mapping Your Digital CX Journey is Like A Road Trip

CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer...


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Tags: Customer Experience, Customer Satisfaction, cx strategy,

TSIA, CSS Corp Co-Author Report: 2021 Trends in Outsourcing

The report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing...


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Tags: IT industry, IT Outsourcing, digital customer experience,

The Future of Commerce: Data-driven, Predictive Personalization

It’s no secret that a superior commerce experience is a competitive advantage in today’s digital-driven landscape. But...


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Tags: Predictive Analytics, data-driven insight, Guest Blog,

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