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In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially...


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Tags: Customer Experience, Self Service Ecosystem

Self-Service Ecosystem: Disrupting, Reinventing and Elevating the Customer Experience

“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.


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Tags: Customer Experience, Customer Satisfaction, Self Service Ecosystem

How to raise the bar for e-commerce customer experience?

2018 will be an important year for e-commerce companies, with customer experience (CX) being among the top priorities for...


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Tags: Retail, Customer Experience

CIO Dashboard
By Mushtaq Ahmad On December 14, 2017

CIO Dashboard

Metrics  to Build a Great CIO Dashboard

The traditional transaction-oriented systems view of IT is dead long back. Gone are...


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Tags: Analytics, Customer Experience, CIO,

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service

 


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Tags: Analytics, Tech Support, Artificial Intelligence,

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider

By the year 2020, there will be over 6 billion...


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Tags: Analytics, Automation, Artificial Intelligence,

Conversational User Experience - 6 Key Design Principles

New channels of interaction are emerging, with voice gaining increasingly more attention, due to the advances in natural...


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Tags: Automation, Digital Technology, Mobility,

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