I just read Stacia Garr’s research on the 4 Levers of Employee...
The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines the connection between...
Tags: Customer Experience, ROI, Guest Blog,
The CRM software market size is expected to reach USD 80 billion by 2025, and the battles to claim a stake have already begun....
Tags: Customer Experience, Digital Transformation, AI-driven automation,
What do P&G, Jaguar, Land Rover, Unilever, Johnson & Johnson, or Rolls Royce have in common? Yes, they are all leading product...
Tags: Customer Experience, sustainable growth, product lifecycle management,
Re-inventing the B2C Marketing Landscape with Human-AI partnerships
Tags: Marketing, Customer Experience, Chatbots,
This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service...
Tags: Analytics, Customer Experience, cognitive customer experience
The rapidly evolving Artificial Intelligence paradigm is influencing economies, disciplines, services and business models, and...
Tags: Customer Experience, AI, Intelligent Automation,
The digital revolution has improved consumers’ lives in many ways. For many businesses, the same revolution (including mobile,...
Tags: Digital Technology, Customer Experience, AI
In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially...
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