Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...
Tags: Customer Experience, Customer Satisfaction, Customer Engagement,
The New Normal has hastened enterprise transformation. Amidst high economic uncertainty and low visibility, tech support...
Tags: Digital Technology, Customer Experience, global technical support services,
“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...
Tags: Customer Experience, technical support for all industries, Guest Blog,
The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...
Tags: Artificial Intelligence, Customer Experience, Digital CX platform,
The way we see quality assurance and testing will change forever. The pandemic has brought about a reactive yet deliberate...
Tags: Customer Experience, Digital Transformation, Digital Testing,
Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...
Tags: Customer Experience, Chatbots, AI Chat Support,
A common debate at many companies is “what are the right customer experience (CX) metrics?” If you do some simple research,...
Tags: Customer Experience, customer journey, net promoter score,
The alarm clock buzzes. It's 8.30 AM in Manila, Philippines, and Samantha wakes up to another day of work. She rustles up a...
Tags: Customer Experience, Digital Transformation, Employee Experience,
Achieving a clear line of sight into customer needs and preferences gives companies the ability to make proactive, informed...
Tags: Marketing, Customer Experience, Guest Blog,
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