AI, help desk, Intelligent Automation, Omni Channel Support, Customer Experience

what AI means to businesses in terms of cost optimization, efficiency & hr

The rapidly evolving Artificial Intelligence paradigm is influencing economies, disciplines, services and business models, and in the process modernizing operations, reducing costs, increasing service agility, and harmonizing customer experiences.

Digital Technology, AI, Customer Experience

How to leverage digital tech to drive revenue growth

The digital revolution has improved consumers’ lives in many ways. For many businesses, the same revolution (including mobile, social media, cloud, artificial intelligence and analytics) has created fierce competition. But the news is not all doom and gloom. At CSS Corp, we help companies...

Self Service Ecosystem, Customer Experience

"Shift left” and Get Right

In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially millennials, are tech savvy and their expectations are at an all-time high. They demand ease, speed, and consistency in all their interactions. They seek instant...

Customer Experience, Customer Satisfaction, Self Service Ecosystem

Self-Service Ecosystem: Disrupting, Reinventing and Elevating the Customer Experience

“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.

Retail, Customer Experience

How to raise the bar for e-commerce customer experience?

2018 will be an important year for e-commerce companies, with customer experience (CX) being among the top priorities for e-commerce brands across the world.

Analytics, CIO, metrics, Customer Satisfaction, Enterprise, IT operations, infrastructure, IT strategic, Customer Experience, IT Environment, Predictive Analytics, ROI, Bigdata, Applications, Innovation, Security, IT Value

CIO Dashboard

Metrics  to Build a Great CIO Dashboard The traditional transaction-oriented systems view of IT is dead long back. Gone are the days of CIOs, who could do with a few metrics, analytics and spreadsheets. Over the last half of a decade, the CIOs role has undergone a dramatic change.

Analytics, Customer Experience, Customer Success, Tech Support, Artificial Intelligence, Chat Support

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service  

Customer Experience, Customer Success, Automation, Analytics, Artificial Intelligence

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider By the year 2020, there will be over 6 billion connected smartphones and around 50 billion connected devices on the planet. 1 in every 5 adults in the U.S. are never offline and this has heralded the digital age...

Analytics, Automation, Customer Experience, Tech Support, Digital Technology

How AI , Analytics, and Automation are revolutionizing Customer Support

 

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