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Mapping Your Digital CX Journey is Like A Road Trip

CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer...


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Tags: Customer Experience, Customer Satisfaction, cx strategy,

Demystifying the future of digital commerce

The changing landscape of digital consumption is driving new services and experiences delivered in seconds, leading to digital...


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Tags: Marketing, Customer Experience, omnichannel,

The era of shifting digital experience paradigms

Though digital disruption started way before the pandemic, the trajectory of digital adoption shot up significantly since the...


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Tags: Analytics, Digital Technology, Customer Experience,

How Artificial Intelligence Impacts the Contact Center

In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...


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Tags: Analytics, Artificial Intelligence, Customer Experience,

Future of customer experience: Virtual experiences infused with a human touch

Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...


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Tags: Customer Experience, Customer Satisfaction, Customer Engagement,

The Acceleration towards a Digitally-Led Tech Support

The New Normal has hastened enterprise transformation. Amidst high economic uncertainty and low visibility, tech support...


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Tags: Digital Technology, Customer Experience, global technical support services,

The Value of Data-Driven Insights for Contact Centers

“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...


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Tags: Customer Experience, technical support for all industries, Guest Blog,

Migrate your Contact Centre to the Cloud - Piece By Piece

The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...


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Tags: Artificial Intelligence, Customer Experience, Digital CX platform,

Why Digital Assurance is the New Quality Assurance

The way we see quality assurance and testing will change forever. The pandemic has brought about a reactive yet deliberate...


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Tags: Customer Experience, Digital Transformation, Digital Testing,

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