Customer Experience, sustainable growth, product lifecycle management, advanced analytics, predictive modeling, contextualisation, data-driven insight

How Advanced analytics-driven PLM can help you achieve more business value

What do P&G, Jaguar, Land Rover, Unilever, Johnson & Johnson, or Rolls Royce have in common? Yes, they are all leading product companies of the world. But apart from that, they all vouch for the transformative power of having a cutting-edge product lifecycle management (PLM) approach...

Marketing, Customer Experience, Chatbots, AI Chat Support, AI, Conversational Intelligence, CMO

How human-AI partnerships are transforming the B2C marketing landscape

Re-inventing the B2C Marketing Landscape with Human-AI partnerships

Analytics, Customer Experience

Transforming customer experience through cognitive analytics

This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service hubs.

Customer Experience, AI, Intelligent Automation, help desk, Omni Channel Support

what AI means to businesses in terms of cost optimization, efficiency & HR

The rapidly evolving Artificial Intelligence paradigm is influencing economies, disciplines, services and business models, and in the process modernizing operations, reducing costs, increasing service agility, and harmonizing customer experiences.

Digital Technology, Customer Experience, AI

How to leverage digital tech to drive revenue growth

The digital revolution has improved consumers’ lives in many ways. For many businesses, the same revolution (including mobile, social media, cloud, artificial intelligence and analytics) has created fierce competition. But the news is not all doom and gloom. At CSS Corp, we help companies...

Customer Experience, Self Service Ecosystem

"Shift left” and Get Right

In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially millennials, are tech savvy and their expectations are at an all-time high. They demand ease, speed, and consistency in all their interactions. They seek instant...

Customer Experience, Customer Satisfaction, Self Service Ecosystem

Self-Service Ecosystem: Disrupting, Reinventing and Elevating the Customer Experience

“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.

Retail, Customer Experience

How to raise the bar for e-commerce customer experience?

2018 will be an important year for e-commerce companies, with customer experience (CX) being among the top priorities for e-commerce brands across the world.

Analytics, Customer Experience, CIO, Enterprise, IT operations, IT Environment, Bigdata, Applications, Innovation, IT Value, metrics, Customer Satisfaction, infrastructure, IT strategic, Predictive Analytics, ROI, Security

CIO Dashboard

Metrics  to Build a Great CIO Dashboard The traditional transaction-oriented systems view of IT is dead long back. Gone are the days of CIOs, who could do with a few metrics, analytics and spreadsheets. Over the last half of a decade, the CIOs role has undergone a dramatic change.

Analytics, Tech Support, Artificial Intelligence, Customer Experience, Customer Success, Chat Support

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service  

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