CSS CONTELLI™, an Intelligent Automation Cloud Platform for Hybrid IT operations, is up and about something these days. It won...
Tags: Artificial Intelligence, Customer Experience, Digital Transformation,
“You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not...
Tags: Customer Experience, resilience framework, contact center,
CSS Corp stands tall in the eyes of the world’s premier awards program. Among the many organizations that participated across...
Tags: Customer Experience, Employee Engagement, resilience framework,
In the age of platform wars where CX pros seek to get that extra edge over their competitors, CSS EDISON ™ shows it has a mind...
Tags: Analytics, Customer Experience, Customer Satisfaction,
CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer...
Tags: Customer Experience, Customer Satisfaction, cx strategy,
The changing landscape of digital consumption is driving new services and experiences delivered in seconds, leading to digital...
Tags: Marketing, Customer Experience, omnichannel,
Though digital disruption started way before the pandemic, the trajectory of digital adoption shot up significantly since the...
In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...
Tags: Analytics, Artificial Intelligence, Customer Experience,
Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...
Tags: Customer Experience, Customer Satisfaction, Customer Engagement,
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