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ROI Assured By Award-Winning Cloud Platform—CSS CONTELLI™

CSS CONTELLI™, an Intelligent Automation Cloud Platform for Hybrid IT operations, is up and about something these days. It won...


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Tags: Artificial Intelligence, Customer Experience, Digital Transformation,

CSS Corp Goes Big With Best Biz Awards International 2021

“You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not...


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Tags: Customer Experience, resilience framework, contact center,

CSS Corp wins Gold and Bronze—STEVIE® Awards 2021

CSS Corp stands tall in the eyes of the world’s premier awards program. Among the many organizations that participated across...


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Tags: Customer Experience, Employee Engagement, resilience framework,

CSS EDISON™ Delivers Business Outcomes and ROI in CX

In the age of platform wars where CX pros seek to get that extra edge over their competitors, CSS EDISON ™ shows it has a mind...


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Tags: Analytics, Customer Experience, Customer Satisfaction,

Mapping Your Digital CX Journey is Like A Road Trip

CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer...


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Tags: Customer Experience, Customer Satisfaction, cx strategy,

Demystifying the future of digital commerce

The changing landscape of digital consumption is driving new services and experiences delivered in seconds, leading to digital...


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Tags: Marketing, Customer Experience, omnichannel,

The era of shifting digital experience paradigms

Though digital disruption started way before the pandemic, the trajectory of digital adoption shot up significantly since the...


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Tags: Analytics, Digital Technology, Customer Experience,

How Artificial Intelligence Impacts the Contact Center

In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...


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Tags: Analytics, Artificial Intelligence, Customer Experience,

Future of customer experience: Virtual experiences infused with a human touch

Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...


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Tags: Customer Experience, Customer Satisfaction, Customer Engagement,

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