Analytics, Customer Experience, CIO, Enterprise, IT operations, IT Environment, Bigdata, Applications, Innovation, IT Value, metrics, Customer Satisfaction, infrastructure, IT strategic, Predictive Analytics, ROI, Security

CIO Dashboard

Metrics  to Build a Great CIO Dashboard

The traditional transaction-oriented systems view of IT is dead long back. Gone are the days of CIOs, who could do with a few metrics, analytics and spreadsheets. Over the last half of a decade, the CIOs role has undergone a dramatic change.

Analytics, Tech Support, Artificial Intelligence, Customer Experience, Customer Success, Chat Support

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service  

Analytics, Automation, Artificial Intelligence, Customer Experience, Customer Success

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider By the year 2020, there will be over 6 billion connected smartphones and around 50 billion connected devices on the planet. 1 in every 5 adults in the U.S. are never offline and this has heralded the digital age...

Analytics, Automation, Digital Technology, Tech Support, Customer Experience

How AI , Analytics, and Automation are revolutionizing Customer Support

 

Digital Technology, Mobility, Thought Leadership, Customer Experience

Deliver exceptional user experience across devices to Transform CX

 

Automation, Digital Technology, Mobility, Thought Leadership, Artificial Intelligence, Customer Experience

Conversational User Experience - 6 Key Design Principles

New channels of interaction are emerging, with voice gaining increasingly more attention, due to the advances in natural language processing and the success of voice platform devices such as Amazon's Echo and Google Home Assistant.

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The CSS Corp blog brings you insights from the world of technology and disruptions that are shaping the digital age. Subscribe now to learn the art of delivering exquisite customer eXperience for today's digital economy