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Three emerging workforce trends in 2022

New ideas that you can consider for your CX teams


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Tags: Customer Experience, Guest Blog, workforce trends in 2022

Revolutionize CX via CSS OnDemand Gig Ecosystem

"Just gigging," was the reply when Samantha*, a Gig Peer Expert, was asked about how she was navigating the new world of work....


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Tags: Customer Experience, Gig Ecosystem, CSS OnDemand

Seven Limitations of eNPS as an Employee Experience Metric

Net Promoter® Score (NPS®) is a very popular customer experience (CX) metric. Over the last several years, we’ve seen companies...


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Tags: Customer Experience, Guest Blog

7 CX TRENDS TO WATCH OUT FOR IN 2022

The CX landscape in 2022 will undergo significant shifts. Keep an eye on these top 7 trends to win in the experience economy.


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Tags: Customer Experience, Customer Satisfaction, customer service,

How CXaaS Can Drive Meaningful Customer Experience Outcomes

It’s long been acknowledged that the deciding factor for consumers when they’re choosing between products and brands is often the...


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Tags: Customer Experience, CXaaS, CCaaS

CSS Corp’s Top Blogs of 2021

The year 2021 has been yet another year of challenge and change. As we wind up this year, we leave you with the top blogs of...


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Tags: Customer Experience, Top 10 Blogs, CX innovation,

ROI Assured By Award-Winning Cloud Platform—CSS CONTELLI™

CSS CONTELLI™, an Intelligent Automation Cloud Platform for Hybrid IT operations, is up and about something these days. It won...


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Tags: Artificial Intelligence, Customer Experience, Digital Transformation,

CSS Corp Goes Big With Best Biz Awards International 2021

“You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not do...


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Tags: Customer Experience, resilience framework, contact center,

CSS Corp wins Gold and Bronze—STEVIE® Awards 2021

CSS Corp stands tall in the eyes of the world’s premier awards program. Among the many organizations that participated across 63...


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Tags: Customer Experience, Employee Engagement, resilience framework,

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