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The Intersection of Employee and Customer Experience 

I just read Stacia Garr’s research on the 4 Levers of Employee...


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Tags: Customer Experience, Guest Blog, Employee Experience,

New Research: The ROI of Customer Experience

The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines the connection between...


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Tags: Customer Experience, ROI, Guest Blog,

Cloud Wars & Mobile Accords - Trends that could impact CRM in 2020

The CRM software market size is expected to reach USD 80 billion by 2025, and the battles to claim a stake have already begun....


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Tags: Customer Experience, Digital Transformation, AI-driven automation,

How Advanced analytics-driven PLM can help you achieve more business value

What do P&G, Jaguar, Land Rover, Unilever, Johnson & Johnson, or Rolls Royce have in common? Yes, they are all leading product...


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Tags: Customer Experience, sustainable growth, product lifecycle management,

How human-AI partnerships are transforming the B2C marketing landscape

Re-inventing the B2C Marketing Landscape with Human-AI partnerships


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Tags: Marketing, Customer Experience, Chatbots,

Cognitive Customer Experience - Transforming through cognitive analytics

This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service...


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Tags: Analytics, Customer Experience, cognitive customer experience

what AI means to businesses in terms of cost optimization, efficiency & HR

The rapidly evolving Artificial Intelligence paradigm is influencing economies, disciplines, services and business models, and...


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Tags: Customer Experience, AI, Intelligent Automation,

How to leverage digital tech to drive revenue growth

The digital revolution has improved consumers’ lives in many ways. For many businesses, the same revolution (including mobile,...


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Tags: Digital Technology, Customer Experience, AI

In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially...


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Tags: Customer Experience, Self Service Ecosystem

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