Re-inventing the B2C Marketing Landscape with Human-AI partnerships

This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service hubs.

The rapidly evolving Artificial Intelligence paradigm is influencing economies, disciplines, services and business models, and in the process modernizing operations, reducing costs, increasing service agility, and harmonizing customer experiences.

The digital revolution has improved consumers’ lives in many ways. For many businesses, the same revolution (including mobile, social media, cloud, artificial intelligence and analytics) has created fierce competition. But the news is not all doom and gloom. At CSS Corp, we help companies...

In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially millennials, are tech savvy and their expectations are at an all-time high. They demand ease, speed, and consistency in all their interactions. They seek instant...

“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.

2018 will be an important year for e-commerce companies, with customer experience (CX) being among the top priorities for e-commerce brands across the world.

Metrics  to Build a Great CIO Dashboard The traditional transaction-oriented systems view of IT is dead long back. Gone are the days of CIOs, who could do with a few metrics, analytics and spreadsheets. Over the last half of a decade, the CIOs role has undergone a dramatic change.

AI Powered Chat Support: Revolutionizing Customer Service