CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer...
Tags: Customer Experience, Customer Satisfaction, cx strategy,
The changing landscape of digital consumption is driving new services and experiences delivered in seconds, leading to digital...
Tags: Marketing, Customer Experience, omnichannel,
Though digital disruption started way before the pandemic, the trajectory of digital adoption shot up significantly since the...
In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...
Tags: Analytics, Artificial Intelligence, Customer Experience,
Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...
Tags: Customer Experience, Customer Satisfaction, Customer Engagement,
The New Normal has hastened enterprise transformation. Amidst high economic uncertainty and low visibility, tech support...
Tags: Digital Technology, Customer Experience, global technical support services,
“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...
Tags: Customer Experience, technical support for all industries, Guest Blog,
The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...
Tags: Artificial Intelligence, Customer Experience, Digital CX platform,
The way we see quality assurance and testing will change forever. The pandemic has brought about a reactive yet deliberate...
Tags: Customer Experience, Digital Transformation, Digital Testing,
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