“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...
Tags: Customer Experience, technical support for all industries, Guest Blog,
The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...
Tags: Artificial Intelligence, Customer Experience, Digital CX platform,
The way we see quality assurance and testing will change forever. The pandemic has brought about a reactive yet deliberate...
Tags: Customer Experience, Digital Transformation, Digital Testing,
Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...
Tags: Customer Experience, Chatbots, AI Chat Support,
A common debate at many companies is “what are the right customer experience (CX) metrics?” If you do some simple research,...
Tags: Customer Experience, customer journey, net promoter score,
The alarm clock buzzes. It's 8.30 AM in Manila, Philippines, and Samantha wakes up to another day of work. She rustles up a...
Tags: Customer Experience, Digital Transformation, Employee Experience,
Achieving a clear line of sight into customer needs and preferences gives companies the ability to make proactive, informed...
Tags: Marketing, Customer Experience, Guest Blog,
Do you say ‘thank you’ to your customers? If so, how often? If not, have you considered the power of appreciation? Whether...
Tags: Customer Experience, Guest Blog
I just read Stacia Garr’s research on the 4 Levers of Employee...
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