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The Acceleration towards a Digitally-Led Tech Support

The New Normal has hastened enterprise transformation. Amidst high economic uncertainty and low visibility, tech support...


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Tags: Digital Technology, Customer Experience, global technical support services,

The Value of Data-Driven Insights for Contact Centers

“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...


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Tags: Customer Experience, technical support for all industries, Guest Blog,

Migrate your Contact Centre to the Cloud - Piece By Piece

The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...


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Tags: Artificial Intelligence, Customer Experience, Digital CX platform,

Why Digital Assurance is the New Quality Assurance

The way we see quality assurance and testing will change forever. The pandemic has brought about a reactive yet deliberate...


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Tags: Customer Experience, Digital Transformation, Digital Testing,

Pros and Cons of Implementing a CX Chatbot

Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...


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Tags: Customer Experience, Chatbots, AI Chat Support,

CX metrics – Which ones tell a more meaningful story?

A common debate at many companies is “what are the right customer experience (CX) metrics?” If you do some simple research,...


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Tags: Customer Experience, customer journey, net promoter score,

Spotlight: Top Analyst Firm Hails CSS Corp’s Resilience & Cheer Framework

The alarm clock buzzes. It's 8.30 AM in Manila, Philippines, and Samantha wakes up to another day of work.  She rustles up a...


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Tags: Customer Experience, Digital Transformation, Employee Experience,

Social Customer Service: 3 Strategies from a Marketer

Achieving a clear line of sight into customer needs and preferences gives companies the ability to make proactive, informed...


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Tags: Marketing, Customer Experience, Guest Blog,

How do you say ‘thank you’ to your customers?

Do you say ‘thank you’ to your customers? If so, how often? If not, have you considered the power of appreciation? Whether...


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Tags: Customer Experience, Guest Blog

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