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The Value of Data-Driven Insights for Contact Centers

“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...


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Tags: Customer Experience, technical support for all industries, Guest Blog,

Badge of Honor: Here's the CX Leader in Telecom & Media

Telecom and media service providers are redrafting customer engagement and Customer Experience (CX) strategies in the wake of...


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Tags: global technical support services, customer service, Featured Blog,

The impact of COVID-19 on contact centres and customer experience

A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s...


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Tags: Chatbots, superior customer experience, customer journey,

Best practices for CX teams during COVID-19

The reality of COVID-19 and ensuing public responses has placed customer-facing teams in the spotlight. CX teams across...


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Tags: Automation, AI Chat Support, conversational AI,

Pros and Cons of Implementing a CX Chatbot

Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...


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Tags: Customer Experience, Chatbots, AI Chat Support,

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