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CSS Corp’s Top Blogs of 2021

The year 2021 has been yet another year of challenge and change. As we wind up this year, we leave you with the top blogs of...


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Tags: Customer Experience, Top 10 Blogs, CX innovation,

CSS Corp wins Gold and Bronze—STEVIE® Awards 2021

CSS Corp stands tall in the eyes of the world’s premier awards program. Among the many organizations that participated across 63...


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Tags: Customer Experience, Employee Engagement, resilience framework,

3 Significant Benefits of Investing in a Service Partnership

If you're seeking services that are essential for the growth or efficiency of your business, then onboarding a service partner is...


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Tags: Tech Support, customer support, alliances-blog

Drive smart CX via CSS Corp’s SMART Mobility services

The mobility sector has unarguably undergone disruption like any other industry amidst the pandemic. Various subsegments within...


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Tags: Mobility, Artificial Intelligence, Digital Transformation,

How Artificial Intelligence Impacts the Contact Center

In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...


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Tags: Analytics, Artificial Intelligence, Customer Experience,

The Value of Data-Driven Insights for Contact Centers

“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but most...


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Tags: Customer Experience, technical support for all industries, Guest Blog,

Badge of Honor: Here's the CX Leader in Telecom & Media

Telecom and media service providers are redrafting customer engagement and Customer Experience (CX) strategies in the wake of an...


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Tags: global technical support services, customer service, Featured Blog,

The impact of COVID-19 on contact centres and customer experience

A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s so...


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Tags: Chatbots, superior customer experience, customer journey,

Best practices for CX teams during COVID-19

The reality of COVID-19 and ensuing public responses has placed customer-facing teams in the spotlight. CX teams across...


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Tags: Automation, AI Chat Support, conversational AI,

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Melanie Fricke - May 17, 2022
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