CSS Corp Blog - A Thought leadership platform for Cloud, Analytics, Tech Support Articles

By The CSS Corp Editorial Team On August 28, 2020

Badge of Honor: Here's the CX Leader in Telecom & Media

Telecom and media service providers are redrafting customer engagement and Customer Experience (CX) strategies in the wake of...

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By Puneet Mehta On April 22, 2020

Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers...

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By Rahul Joshi On November 12, 2019

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...

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By Vivian Gomes On August 8, 2019

Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or...

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