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7 tips to avoid common pitfalls with AI in customer service
By Puneet Mehta On April 22, 2020

7 tips to avoid common pitfalls with AI in customer service

Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers...


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Tags: Customer Satisfaction, AI, customer journey,

Where do we draw the line for Automation in CX?
By Rahul Joshi On November 12, 2019

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...


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Tags: Automation, Chatbots, AI Chat Support,

Amplify agents to transform cx in customer service
By Vivian Gomes On August 8, 2019

Amplify agents to transform cx in customer service

Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or...


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Tags: Chatbots, agent amplification, customer service representative,

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