With the onset of COVID-19 came a period of real difficulty for most businesses. Companies equipped with the technology to...
Tags: customer service, Guest Blog, Remote Work,
In the age of platform wars where CX pros seek to get that extra edge over their competitors, CSS EDISON ™ shows it has a mind...
Tags: Analytics, Customer Experience, Customer Satisfaction,
The New Normal has hastened enterprise transformation. Amidst high economic uncertainty and low visibility, tech support...
Tags: Digital Technology, Customer Experience, global technical support services,
Forrester’s overview of 30 providers revealed how customer insights professionals can use AI-based text-analytics platforms to...
Tags: customer intelligence, customer service, text analytics,
Telecom and media service providers are redrafting customer engagement and Customer Experience (CX) strategies in the wake of...
Tags: global technical support services, customer service, Featured Blog,
Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers...
Tags: Customer Satisfaction, AI, customer journey,
Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...
Tags: Automation, Chatbots, AI Chat Support,
Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or...
Tags: Chatbots, agent amplification, customer service representative,
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