Automation, Chatbots, AI Chat Support, superior customer experience, customer service, cognitive customer experience, AI-driven automation, symbiotic process

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the consumer-driven economy, most organizations have rushed towards automation to optimize their business processes. While automation has influenced every business...

Chatbots, agent amplification, customer service representative, agent support, customer service, customer 360, AR-based support

Amplify agents to transform cx in customer service

Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or service-related issues, customers instinctively reach out to the customer service department. In an industry report by Accenture, it was found that 89% of customers get...

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