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The Acceleration towards a Digitally-Led Tech Support

The New Normal has hastened enterprise transformation. Amidst high economic uncertainty and low visibility, tech support...


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Tags: Digital Technology, Customer Experience, global technical support services,

Forrester Now Tech Mentions CSS Corp’s AI-Based Text-Analytics Functionality

Forrester’s overview of 30 providers revealed how customer insights professionals can use AI-based text-analytics platforms to...


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Tags: customer intelligence, customer service, text analytics,

Badge of Honor: Here's the CX Leader in Telecom & Media

Telecom and media service providers are redrafting customer engagement and Customer Experience (CX) strategies in the wake of...


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Tags: global technical support services, customer service, Featured Blog,

7 tips to avoid common pitfalls with AI in customer service

Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers...


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Tags: Customer Satisfaction, AI, customer journey,

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...


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Tags: Automation, Chatbots, AI Chat Support,

Amplify agents to transform cx in customer service

Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or...


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Tags: Chatbots, agent amplification, customer service representative,

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