The CX landscape in 2022 will undergo significant shifts. Keep an eye on these top 7 trends to win in the experience economy.
Tags: Customer Experience, Customer Satisfaction, customer service,
In the age of platform wars where CX pros seek to get that extra edge over their competitors, CSS EDISON ™ shows it has a mind of...
Tags: Analytics, Customer Experience, Customer Satisfaction,
CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer...
Tags: Customer Experience, Customer Satisfaction, cx strategy,
Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...
Tags: Customer Experience, Customer Satisfaction, Customer Engagement,
Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers say...
Tags: Customer Satisfaction, AI, customer journey,
“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.
Tags: Customer Experience, Customer Satisfaction, Self Service Ecosystem
IT operational managers are under ever-increasing pressure to increase...
Tags: IT operations, IT Value, Customer Satisfaction,
The traditional transaction-oriented systems view of IT is dead long back. Gone are the...
Tags: Analytics, Customer Experience, CIO,
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