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CSS EDISON™ Delivers Business Outcomes and ROI in CX

In the age of platform wars where CX pros seek to get that extra edge over their competitors, CSS EDISON ™ shows it has a mind...


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Tags: Analytics, Customer Experience, Customer Satisfaction,

Mapping Your Digital CX Journey is Like A Road Trip

CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer...


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Tags: Customer Experience, Customer Satisfaction, cx strategy,

Future of customer experience: Virtual experiences infused with a human touch

Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...


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Tags: Customer Experience, Customer Satisfaction, Customer Engagement,

7 tips to avoid common pitfalls with AI in customer service

Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers...


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Tags: Customer Satisfaction, AI, customer journey,

Self-Service Ecosystem: Disrupting, Reinventing and Elevating the Customer Experience

“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.


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Tags: Customer Experience, Customer Satisfaction, Self Service Ecosystem

Power up IT operations with Cognitive Technologies

How Cognitive Technologies are Revamping IT Operations 

IT operational managers are under ever-increasing pressure to increase...


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Tags: IT operations, IT Value, Customer Satisfaction,

CIO Dashboard
By Mushtaq Ahmad On December 14, 2017

CIO Dashboard

Metrics  to Build a Great CIO Dashboard

The traditional transaction-oriented systems view of IT is dead long back. Gone are...


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Tags: Analytics, Customer Experience, CIO,

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