In the age of platform wars where CX pros seek to get that extra edge over their competitors, CSS EDISON ™ shows it has a mind of...
Tags: Analytics, Customer Experience, Customer Satisfaction,
A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s so...
Tags: Chatbots, superior customer experience, customer journey,
A common debate at many companies is “what are the right customer experience (CX) metrics?” If you do some simple research,...
Tags: Customer Experience, customer journey, net promoter score,
Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers say...
Tags: Customer Satisfaction, AI, customer journey,
Technology is changing the way organizations do business across all major industries. New technologies (and new applications of...
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