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How Artificial Intelligence Impacts the Contact Center

By Leo Lanzillo On May 19, 2021

How Artificial Intelligence Impacts the Contact Center

In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...

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Tags: Analytics, Artificial Intelligence, Customer Experience,

Forrester Now Tech Mentions CSS Corp’s AI-Based Text-Analytics Functionality

By The CSS Corp Editorial Team On October 21, 2020

Forrester Now Tech Mentions CSS Corp’s AI-Based Text-Analytics Functionality

Forrester’s overview of 30 providers revealed how customer insights professionals can use AI-based text-analytics platforms to...

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Tags: customer intelligence, customer service, text analytics,

Driving Superior Customer Experiences by Transforming Enterprise Support

By Nishikant Nigam On July 4, 2019

Driving Superior Customer Experiences by Transforming Enterprise Support

Introduction

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Tags: superior customer experience, enterprise support, customer intelligence,