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Future of customer experience: Virtual experiences infused with a human touch
By Vivian Gomes On May 4, 2021

Future of customer experience: Virtual experiences infused with a human touch

Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...


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Tags: Customer Experience, Customer Satisfaction, Customer Engagement,

Migrate your Contact Centre to the Cloud - Piece By Piece
By Nico van Eyssen On September 4, 2020

Migrate your Contact Centre to the Cloud - Piece By Piece

The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...


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Tags: Artificial Intelligence, Customer Experience, Digital CX platform,

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