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The impact of COVID-19 on contact centres and customer experience
By Mark Buckley On August 17, 2020

The impact of COVID-19 on contact centres and customer experience

A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s so...


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Tags: Chatbots, superior customer experience, customer journey,

Amplify agents to transform cx in customer service
By Vivian Gomes On August 8, 2019

Amplify agents to transform cx in customer service

Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or...


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Tags: Chatbots, agent amplification, customer service representative,

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