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The impact of COVID-19 on contact centres and customer experience

A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s...


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Tags: Chatbots, superior customer experience, customer journey,

Amplify agents to transform cx in customer service

Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or...


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Tags: Chatbots, agent amplification, customer service representative,

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