Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...
Tags: Customer Experience, Chatbots, AI Chat Support,
A common debate at many companies is “what are the right customer experience (CX) metrics?” If you do some simple research,...
Tags: Customer Experience, customer journey, net promoter score,
Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers say...
Tags: Customer Satisfaction, AI, customer journey,
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