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Strategically Design Your Contact Center Remote Workforce Model
By Andrea Christian On June 30, 2021

Strategically Design Your Contact Center Remote Workforce Model

Recent contact center industry trends indicate significant growth in the number of remote employees. While some companies already...


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Tags: Guest Blog, COVID19, new normal,

A Different Way of Connecting for a Different Way of Working
By Melissa Arronte On December 24, 2020

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists...


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Tags: Guest Blog, Employee Experience, COVID19,

How Can RPA Protect Workers in the Coronavirus Era?
By Vita Zlotova On August 11, 2020

How Can RPA Protect Workers in the Coronavirus Era?

The emergence of the Coronavirus pandemic on the world stage has completely upended most of our previously held assumptions...


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Tags: Automation, Guest Blog, RPA,

TSW Executive Discussions with Google, Cisco, and Philips
By The CSS Corp Editorial Team On May 18, 2020

TSW Executive Discussions with Google, Cisco, and Philips

CSS Corp was the platinum sponsor of the 2-day TSW virtual event held on May 5th and 6th, 2020. Business leaders and analysts...


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Tags: Featured Blog, business continuity, COVID19,

Around the World in a Day: Introducing Virtual Xperience
By Keith Pearce On May 15, 2020

Around the World in a Day: Introducing Virtual Xperience

As we all try to find the meaning in what’s been happening in the world for the past three months, one resounding message is the...


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Tags: Guest Blog, business continuity, COVID19,

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