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How COVID-19 Is Reshaping the Contact Center Industry
By Siddharth Victor Amarendran On December 3, 2020

How COVID-19 Is Reshaping the Contact Center Industry

According to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm, customer satisfaction with...


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Tags: operational resilience, Contact Center Management, contact center operations,

The Value of Data-Driven Insights for Contact Centers
By Vickie Schutze On September 10, 2020

The Value of Data-Driven Insights for Contact Centers

“Thank you for calling. Please listen carefully because our menu has recently changed.”We’ve all heard this greeting, but most...


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Tags: Customer Experience, technical support for all industries, Guest Blog,

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