Automation, Chatbots, AI Chat Support, superior customer experience, customer service, cognitive customer experience, AI-driven automation, symbiotic process

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the consumer-driven economy, most organizations have rushed towards automation to optimize their business processes. While automation has influenced every business...

Analytics, Customer Experience, cognitive customer experience

Cognitive Customer Experience - Transforming through cognitive analytics

This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service hubs.

Page 1 of 1
1

About CSS Corp Blog

About

The CSS Corp blog brings you insights from the world of technology and disruptions that are shaping the digital age. Subscribe now to learn the art of delivering exquisite customer eXperience for today's digital economy

Categories

see all