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Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...


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Tags: Automation, Chatbots, AI Chat Support,

Cognitive Customer Experience - Transforming through cognitive analytics

This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service...


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Tags: Analytics, Customer Experience, cognitive customer experience

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