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Where do we draw the line for Automation in CX?
By Rahul Joshi On November 12, 2019

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...


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Tags: Automation, Chatbots, AI Chat Support,

Cognitive Customer Experience - Transforming through cognitive analytics
By Vivian Gomes On October 29, 2018

Cognitive Customer Experience - Transforming through cognitive analytics

This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service hubs.


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Tags: Analytics, Customer Experience, cognitive customer experience

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