I’d like to learn more about CSS Corp

  • THOUGHT LEADERSHIP BLOGS

    Cogent Views on Technological Developments Driving Business Outcomes

  • FEATURED BLOGS

    Narratives on Technology Issues that Count

  • GUEST BLOGS

    Views and Cues from Global Leaders

    Disclaimer: Views and products mentioned by guests are not necessarily endorsed by CSS Corp
How Artificial Intelligence Impacts the Contact Center

In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...


( read )

Tags: Analytics, Artificial Intelligence, Customer Experience,

The impact of COVID-19 on contact centres and customer experience

A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s so...


( read )

Tags: Chatbots, superior customer experience, customer journey,

Pros and Cons of Implementing a CX Chatbot

Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...


( read )

Tags: Customer Experience, Chatbots, AI Chat Support,

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...


( read )

Tags: Automation, Chatbots, AI Chat Support,

Amplify agents to transform cx in customer service

Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or...


( read )

Tags: Chatbots, agent amplification, customer service representative,

How emerging technologies are re-defining the IT service provider landscape

Technology is changing the way organizations do business across all major industries. New technologies (and new applications of...


( read )

Tags: Analytics, Chatbots, AI,

Conversational AI: the digital retail wonder

AI is being looked at as a game changer which can beget better customer interactions across various channels, devices, and touch...


( read )

Tags: Chatbots, facial recognition, augmented reality,

How human-AI partnerships are transforming the B2C marketing landscape

Re-inventing the B2C Marketing Landscape with Human-AI partnerships


( read )

Tags: Marketing, Customer Experience, Chatbots,

Posts by Year

See all

Subscribe Here!

Recent Posts

The CSS Corp Editorial Team - Sep 5, 2022
The CSS Corp Editorial Team - Sep 1, 2022
The CSS Corp Editorial Team - Aug 29, 2022

Posts by Categories

See all

Reach Us

Thank you for reading CSS Corp Blog. The best way to reach us would be to fill the form below and we will get back to you.

reach-us