In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...
Tags: Analytics, Artificial Intelligence, Customer Experience,
A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s so...
Tags: Chatbots, superior customer experience, customer journey,
Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...
Tags: Customer Experience, Chatbots, AI Chat Support,
Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...
Tags: Automation, Chatbots, AI Chat Support,
Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or...
Tags: Chatbots, agent amplification, customer service representative,
Technology is changing the way organizations do business across all major industries. New technologies (and new applications of...
AI is being looked at as a game changer which can beget better customer interactions across various channels, devices, and touch...
Tags: Chatbots, facial recognition, augmented reality,
Re-inventing the B2C Marketing Landscape with Human-AI partnerships
Tags: Marketing, Customer Experience, Chatbots,
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