Chatbots, agent amplification, customer service representative, agent support, customer service, customer 360, AR-based support

Amplify agents to transform cx in customer service

Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or service-related issues, customers instinctively reach out to the customer service department. In an industry report by Accenture, it was found that 89% of customers get...

Analytics, Chatbots, AI, Intelligent Automation, superior customer experience, IT service provider, emerging technologies, operational expertise, customer journey

How emerging technologies are re-defining the IT service provider landscape

Technology is changing the way organizations do business across all major industries. New technologies (and new applications of existing technologies) are being developed all the time, and businesses are naturally looking for ways to incorporate emerging technologies into their operations.

Chatbots, facial recognition, augmented reality, retail analytics, consumer experience, conversational AI, transform shopping experience

Conversational AI: the digital retail wonder

AI is being looked at as a game changer which can beget better customer interactions across various channels, devices, and touch points. To humanize these interactions, brands are making contextual investments to drive human-like conversations, also known as Conversational AI. This...

Marketing, Customer Experience, Chatbots, AI Chat Support, AI, Conversational Intelligence, CMO

How human-AI partnerships are transforming the B2C marketing landscape

Re-inventing the B2C Marketing Landscape with Human-AI partnerships

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