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Top 5 Learnings for the IT Industry during the Social Distancing Stipulations
By Jeffrey S Peter On July 15, 2020

Top 5 Learnings for the IT Industry during the Social Distancing Stipulations

Covid-19 and the ensuing lockdown and social distancing stipulations have taken a severe toll on economies, businesses, and...


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Tags: IT strategic, Employee Engagement, digital collaboration,

CX metrics – Which ones tell a more meaningful story?
By Ken Ramoutar On June 16, 2020

CX metrics – Which ones tell a more meaningful story?

A common debate at many companies is “what are the right customer experience (CX) metrics?” If you do some simple research,...


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Tags: Customer Experience, customer journey, net promoter score,

TSW Executive Discussions with Google, Cisco, and Philips
By The CSS Corp Editorial Team On May 18, 2020

TSW Executive Discussions with Google, Cisco, and Philips

CSS Corp was the platinum sponsor of the 2-day TSW virtual event held on May 5th and 6th, 2020. Business leaders and analysts...


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Tags: Featured Blog, business continuity, COVID19,

Around the World in a Day: Introducing Virtual Xperience
By Keith Pearce On May 15, 2020

Around the World in a Day: Introducing Virtual Xperience

As we all try to find the meaning in what’s been happening in the world for the past three months, one resounding message is the...


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Tags: Guest Blog, business continuity, COVID19,

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