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Top 5 Learnings for the IT Industry during the Social Distancing Stipulations

Covid-19 and the ensuing lockdown and social distancing stipulations have taken a severe toll on economies, businesses, and...


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Tags: IT strategic, Employee Engagement, digital collaboration,

CX metrics – Which ones tell a more meaningful story?

A common debate at many companies is “what are the right customer experience (CX) metrics?” If you do some simple research,...


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Tags: Customer Experience, customer journey, net promoter score,

TSW Executive Discussions with Google, Cisco, and Philips

CSS Corp was the platinum sponsor of the 2-day TSW virtual event held on May 5th and 6th, 2020. Business leaders and analysts...


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Tags: Featured Blog, business continuity, COVID19,

Around the World in a Day: Introducing Virtual Xperience

As we all try to find the meaning in what’s been happening in the world for the past three months, one resounding message is...


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Tags: Guest Blog, business continuity, COVID19,

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