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CSS EDISON™ Delivers Business Outcomes and ROI in CX
By The CSS Corp Editorial Team On August 12, 2021

CSS EDISON™ Delivers Business Outcomes and ROI in CX

In the age of platform wars where CX pros seek to get that extra edge over their competitors, CSS EDISON ™ shows it has a mind of...


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Tags: Analytics, Customer Experience, Customer Satisfaction,

Leveraging Human Intelligence & Automation to Drive Business Outcomes of Choice
By Dr. Kiran Marri, Ph.D On November 6, 2020

Leveraging Human Intelligence & Automation to Drive Business Outcomes of Choice

The human brain is known to rely on heterogeneous data associations to enable computational functions. At a granular level, the...


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Tags: Automation, cognitive intelligence, hyper-automation,

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