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7 tips to avoid common pitfalls with AI in customer service

Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers...


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Tags: Customer Satisfaction, AI, customer journey,

Is Net Promoter Score Dead?

The Net Promoter Score® (NPS) and the wider ecosystem to which it belongs, the Net Promoter System®, have long been...


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Tags: Guest Blog, net promoter score, strategic goals,

CruiseBoard: A Game-Changer for your Business!

In the current business environment, everything that needs to be managed has to be measured. If a company wants to manage its...


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Tags: data analytics suite, Featured Blog, organizational strategy,

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