Automation, Chatbots, AI Chat Support, superior customer experience, customer service, cognitive customer experience, AI-driven automation, symbiotic process

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the consumer-driven economy, most organizations have rushed towards automation to optimize their business processes. While automation has influenced every business...

Cloud Services, Automation, advanced analytics, testing and development, on-demand infrastructure, DevOps, mobility services, Lab-as-a-Service

Lab as a Service: An Emerging Horizon of Possibilities

A comparative study of global brands from 2008 to 2018 provides an insight into the innate power of digital technologies. All of them have utilized digital technologies to impact the way we produce, acquire, communicate, and consume. In the 1990s, brands spent $5 million to launch a...

Security Services, Automation, Security, AI

Combating SECURITY THREATS WITH AI

In an increasingly digitally connected world, enterprise IT systems are more vulnerable than ever to security threats like viruses, application-specific hacks, phishing attacks, etc. With the prolific use of the Internet and other interactive mobile technologies, many small to...

Analytics, Automation, Artificial Intelligence, Customer Experience, Customer Success

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider By the year 2020, there will be over 6 billion connected smartphones and around 50 billion connected devices on the planet. 1 in every 5 adults in the U.S. are never offline and this has heralded the digital age...

Analytics, Automation, Digital Technology, Tech Support, Customer Experience

How AI , Analytics, and Automation are revolutionizing Customer Support

 

Automation, Digital Technology, Mobility, Thought Leadership, Artificial Intelligence, Customer Experience

Conversational User Experience - 6 Key Design Principles

New channels of interaction are emerging, with voice gaining increasingly more attention, due to the advances in natural language processing and the success of voice platform devices such as Amazon's Echo and Google Home Assistant.

Analytics, Automation, Tech Support

Zero Touch Support

Imagine you are driving your car in the highway. Your wife calls you on your mobile phone; and as you are driving, you are not able to pick up the phone and answer her. You have two options now to talk to your wife

Automation

Enterprise Automation in the disrupted world

Infrastructure and operations enterprises are experiencing an exponential growth in computing, storage and network technologies. Many enterprises have moved to the cloud and some are taking the plunge to the cloud. Automation of tasks, processes helps enterprises to save costs, grow...

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