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AI in the Contact Centre: The Promise, the Reality, and the Future
By Samantha Bader On March 3, 2021

AI in the Contact Centre: The Promise, the Reality, and the Future

Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre...


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Tags: Artificial Intelligence, operational resilience, contact center operations,

Migrate your Contact Centre to the Cloud - Piece By Piece
By Nico van Eyssen On September 4, 2020

Migrate your Contact Centre to the Cloud - Piece By Piece

The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...


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Tags: Artificial Intelligence, Customer Experience, Digital CX platform,

What Linguistic AI Has Learned
By Jane Hendricks On March 8, 2020

What Linguistic AI Has Learned

Since the launch of Linguistic AI (Artificial Intelligence) over a year ago it has been a busy period for our technology...

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Tags: Artificial Intelligence, Guest Blog, natural language processing,

how can the HR function thrive in a digital future?
By Visweswara Rao On December 11, 2018

how can the HR function thrive in a digital future?

It is said that Baby Boomers were loyal to the company, but the Millennials are steadfast about their calling. The “Gen Y”,...


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Tags: Digital Technology, Artificial Intelligence, Gamification,

Modernizing Wireless Networks: The Strategic Need to Harness Artificial Intelligence
By Phanikishore Burre On June 28, 2018

Modernizing Wireless Networks: The Strategic Need to Harness Artificial Intelligence

Managing network ecosystems for dependable services is a complex task, especially, with multiple interfaces, hardware and...


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Tags: Digital Technology, Artificial Intelligence

Intelligent Automation Systems: The Birth of a New Era
By Phanikishore Burre On February 7, 2018

Intelligent Automation Systems: The Birth of a New Era

Intelligent Automation Brings on the New World Order

Intelligent Automation is the use of artificial intelligence technologies...


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Tags: Artificial Intelligence, AI, Intelligence,

AI Powered Chat Support
By Vasudevan Sundarababu On November 15, 2017

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service

 


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Tags: Analytics, Tech Support, Artificial Intelligence,

Customer Success Digitally Augmented
By Vivian Gomes On October 20, 2017

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider

By the year 2020, there will be over 6 billion...


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Tags: Analytics, Automation, Artificial Intelligence,

Artificial Intelligence in business to deliver positive experiences
By Vasudevan Sundarababu On August 17, 2017

Artificial Intelligence in business to deliver positive experiences

                                                               Artificial Intelligence (AI) And Customer Experience (CX)


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Tags: Artificial Intelligence

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