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Migrate your Contact Centre to the Cloud - Piece By Piece

The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...


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Tags: Artificial Intelligence, Customer Experience, Digital CX platform,

What Linguistic AI Has Learned
Since the launch of Linguistic AI (Artificial Intelligence) over a year ago it has been a busy period for our technology...

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Tags: Artificial Intelligence, Guest Blog, natural language processing,

how can the HR function thrive in a digital future?

It is said that Baby Boomers were loyal to the company, but the Millennials are steadfast about their calling. The “Gen Y”,...


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Tags: Digital Technology, Artificial Intelligence, Gamification,

Modernizing Wireless Networks: The Strategic Need to Harness Artificial Intelligence

Managing network ecosystems for dependable services is a complex task, especially, with multiple interfaces, hardware and...


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Tags: Digital Technology, Artificial Intelligence

Intelligent Automation Systems: The Birth of a New Era

Intelligent Automation Brings on the New World Order

Intelligent Automation is the use of artificial intelligence technologies...


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Tags: Artificial Intelligence, AI, Intelligence,

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service

 


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Tags: Analytics, Tech Support, Artificial Intelligence,

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider

By the year 2020, there will be over 6 billion...


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Tags: Analytics, Automation, Artificial Intelligence,

Artificial Intelligence in business to deliver positive experiences

                                                               Artificial Intelligence (AI) And Customer Experience (CX)


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Tags: Artificial Intelligence

Conversational User Experience - 6 Key Design Principles

New channels of interaction are emerging, with voice gaining increasingly more attention, due to the advances in natural...


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Tags: Automation, Digital Technology, Mobility,

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