Digital Technology, Artificial Intelligence, Gamification, collaboration, employee participation, HR

how can the HR function thrive in a digital future?

It is said that Baby Boomers were loyal to the company, but the Millennials are steadfast about their calling. The “Gen Y”, who have the world at their fingertips and information at their beck and call, are looking to make an impact on their community and regard their work as an...

Digital Technology, Artificial Intelligence

Modernizing Wireless Networks: The Strategic Need to Harness Artificial Intelligence

Managing network ecosystems for dependable services is a complex task, especially, with multiple interfaces, hardware and equipment. High availability of networks is an integral part of business operations, and drives client experience. Network infrastructure provides the foundational...

Artificial Intelligence, AI, Intelligence, Intelligent Automation

Intelligent Automation Systems: The Birth of a New Era

Intelligent Automation Brings on the New World Order Intelligent Automation is the use of artificial intelligence technologies (including natural language processing, machine learning, and other technologies) to automate tasks otherwise performed by humans, including both physical tasks...

Analytics, Tech Support, Artificial Intelligence, Customer Experience, Customer Success, Chat Support

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service  

Analytics, Automation, Artificial Intelligence, Customer Experience, Customer Success

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider By the year 2020, there will be over 6 billion connected smartphones and around 50 billion connected devices on the planet. 1 in every 5 adults in the U.S. are never offline and this has heralded the digital age...

Artificial Intelligence

Artificial Intelligence in business to deliver positive experiences

                                                               Artificial Intelligence (AI) And Customer Experience (CX)

Automation, Digital Technology, Mobility, Thought Leadership, Artificial Intelligence, Customer Experience

Conversational User Experience - 6 Key Design Principles

New channels of interaction are emerging, with voice gaining increasingly more attention, due to the advances in natural language processing and the success of voice platform devices such as Amazon's Echo and Google Home Assistant.

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