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How is Data Analytics shaping the future of e-commerce?

With the emergence of non-banking players in the payments industry like PayPal, Google-Wallet ,Skrill, Bitcoin, PayTM etc. and...


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Tags: Analytics, Retail

The Role of Speech Analytics in Tech Support

How many of you know that when you call a tech support agent, your conversations are recorded? If the tech support service is...


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Tags: Analytics, Tech Support

Zero Touch Support
By CSSCorp On September 15, 2016

Zero Touch Support

Imagine you are driving your car in the highway. Your wife calls you on your mobile phone; and as you are driving, you are not...


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Tags: Analytics, Automation, Tech Support

Delighting Customers with Social Media Analytics

Today, enterprises have the mandate to deliver delightful customer experience throughout the product lifecycle to retain their...


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Tags: Analytics, Tech Support

The C-suite loves big data

Big data, Analytics and BI are terms that excite the C-suite executives. Leaders of Fortune 1000 companies make efficient use...


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Tags: Analytics

Competitive markets and presence of alternatives have given power in the hands of consumer. The consumer not only chooses which...


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Tags: Analytics

In any business, strategic planning and the power to make quick decisions can make or break your business. Getting timely and...


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Tags: Analytics

This is an excerpt from my recent article on applying the Art of Conversation - the listening approach, to understand and better ...


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Tags: Analytics

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