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How emerging technologies are re-defining the IT service provider landscape

Technology is changing the way organizations do business across all major industries. New technologies (and new applications...


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Tags: Analytics, Chatbots, AI,

Cognitive Customer Experience - Transforming through cognitive analytics

This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service...


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Tags: Analytics, Customer Experience, cognitive customer experience

Smart Service Desk for IT and Business Process Transformation

Smart Service Desk - How it Delivers

According to a recent research by IDC, technology spending by non-IT business units will...


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Tags: Analytics, IT operations, AI,

CIO Dashboard
By Mushtaq Ahmad On December 14, 2017

CIO Dashboard

Metrics  to Build a Great CIO Dashboard

The traditional transaction-oriented systems view of IT is dead long back. Gone are...


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Tags: Analytics, Customer Experience, CIO,

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service

 


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Tags: Analytics, Tech Support, Artificial Intelligence,

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider

By the year 2020, there will be over 6 billion...


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Tags: Analytics, Automation, Artificial Intelligence,

How Pricing Analytics Can Drive Better Returns

In a previous blog, I had talked about how pricing based on advanced analytics can lead to “profit-margin lift of between 3...


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Tags: Analytics

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