Technology Thought Leadership Blogs by CSS Corp

Analytics, Automation, Artificial Intelligence, Customer Experience, Customer Success

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider By the year 2020, there will be over 6 billion connected smartphones and around 50 billion connected devices on the planet. 1 in every 5 adults in the U.S. are never offline and this has heralded the digital age...

Analytics

Business Intelligence (BI) and Business Analytics (BA) Trends

 

Analytics, Automation, Digital Technology, Tech Support, Customer Experience

How AI , Analytics, and Automation are revolutionizing Customer Support

 

Analytics

How Pricing Analytics Can Drive Better Returns

In a previous blog, I had talked about how pricing based on advanced analytics can lead to “profit-margin lift of between 3 and 8 percent from setting prices at much more granular levels” (McKinsey)

Analytics, Retail

How is Data Analytics shaping the future of e-commerce?

With the emergence of non-banking players in the payments industry like PayPal, Google-Wallet ,Skrill, Bitcoin, PayTM etc. and many innovative vertical specific startups, the e-commerce market is expanding at a rapid pace. Retail ecommerce sales—which include products and services...

Analytics

Data Analytics for Tech Support Enterprises

Analytics, Tech Support

The Role of Speech Analytics in Tech Support

How many of you know that when you call a tech support agent, your conversations are recorded? If the tech support service is bad, you might get irritated and might raise your voice to show your dissatisfaction. The agent on the other end of the phone would understand that you are...

Analytics, Automation, Tech Support

Zero Touch Support

Imagine you are driving your car in the highway. Your wife calls you on your mobile phone; and as you are driving, you are not able to pick up the phone and answer her. You have two options now to talk to your wife

Analytics, Tech Support

Delighting Customers with Social Media Analytics

Today, enterprises have the mandate to deliver delightful customer experience throughout the product lifecycle to retain their customers. Fostering positive relationships with customers is possible only if an enterprise can exceed customer expectations. Social media has played a vital...

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The CSS Corp blog brings you insights from the world of Technology and Disruptions that are shaping the Digital Age. Subscribe Now to learn the art of delivering Exquisite Customer eXperience for today's Digital Economy

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