Analytics, IT operations, AI, IT Support, help desk, Omni Channel Support, service desk, Business service desk

Smart Service Desk for IT and Business Process Transformation

Smart Service Desk - How it Delivers

According to a recent research by IDC, technology spending by non-IT business units will reach USD 609 billion this year as new influencers of IT emerge across the enterprise. The trend is expected to grow exponentially, and by 2020, non-IT business...

Analytics, Customer Experience, CIO, Enterprise, IT operations, IT Environment, Bigdata, Applications, Innovation, IT Value, metrics, Customer Satisfaction, infrastructure, IT strategic, Predictive Analytics, ROI, Security

CIO Dashboard

Metrics  to Build a Great CIO Dashboard The traditional transaction-oriented systems view of IT is dead long back. Gone are the days of CIOs, who could do with a few metrics, analytics and spreadsheets. Over the last half of a decade, the CIOs role has undergone a dramatic change.

Analytics, Tech Support, Artificial Intelligence, Customer Experience, Customer Success, Chat Support

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service  

Analytics, Automation, Artificial Intelligence, Customer Experience, Customer Success

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider By the year 2020, there will be over 6 billion connected smartphones and around 50 billion connected devices on the planet. 1 in every 5 adults in the U.S. are never offline and this has heralded the digital age...

Analytics

Business Intelligence (BI) and Business Analytics (BA) Trends

 

Analytics, Automation, Digital Technology, Tech Support, Customer Experience

How AI , Analytics, and Automation are revolutionizing Customer Support

 

Analytics

How Pricing Analytics Can Drive Better Returns

In a previous blog, I had talked about how pricing based on advanced analytics can lead to “profit-margin lift of between 3 and 8 percent from setting prices at much more granular levels” (McKinsey)

Analytics, Retail

How is Data Analytics shaping the future of e-commerce?

With the emergence of non-banking players in the payments industry like PayPal, Google-Wallet ,Skrill, Bitcoin, PayTM etc. and many innovative vertical specific startups, the e-commerce market is expanding at a rapid pace. Retail ecommerce sales—which include products and services...

Analytics

Data Analytics for Tech Support Enterprises

Analytics, Tech Support

The Role of Speech Analytics in Tech Support

How many of you know that when you call a tech support agent, your conversations are recorded? If the tech support service is bad, you might get irritated and might raise your voice to show your dissatisfaction. The agent on the other end of the phone would understand that you are...

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