Performance tracking has never been easier. With the rise of modern self-service BI tools, everyone can monitor relevant...
Tags: Analytics, metrics, Guest Blog,
In the age of platform wars where CX pros seek to get that extra edge over their competitors, CSS EDISON ™ shows it has a mind of...
Tags: Analytics, Customer Experience, Customer Satisfaction,
Though digital disruption started way before the pandemic, the trajectory of digital adoption shot up significantly since the...
In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...
Tags: Analytics, Artificial Intelligence, Customer Experience,
Technology is changing the way organizations do business across all major industries. New technologies (and new applications of...
This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service hubs.
Tags: Analytics, Customer Experience, cognitive customer experience
According to a recent research by IDC, technology spending by non-IT business units will...
Tags: Analytics, IT operations, AI,
The traditional transaction-oriented systems view of IT is dead long back. Gone are the...
Tags: Analytics, Customer Experience, CIO,
Tags: Analytics, Tech Support, Artificial Intelligence,
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