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KPIs vs Metrics: Understanding The Differences With Tips & Examples

Performance tracking has never been easier. With the rise of modern self-service BI tools, everyone can monitor relevant...


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Tags: Analytics, metrics, Guest Blog,

CSS EDISON™ Delivers Business Outcomes and ROI in CX

In the age of platform wars where CX pros seek to get that extra edge over their competitors, CSS EDISON ™ shows it has a mind of...


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Tags: Analytics, Customer Experience, Customer Satisfaction,

The era of shifting digital experience paradigms

Though digital disruption started way before the pandemic, the trajectory of digital adoption shot up significantly since the...


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Tags: Analytics, Digital Technology, Customer Experience,

How Artificial Intelligence Impacts the Contact Center

In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...


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Tags: Analytics, Artificial Intelligence, Customer Experience,

How emerging technologies are re-defining the IT service provider landscape

Technology is changing the way organizations do business across all major industries. New technologies (and new applications of...


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Tags: Analytics, Chatbots, AI,

Cognitive Customer Experience - Transforming through cognitive analytics

This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service hubs.


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Tags: Analytics, Customer Experience, cognitive customer experience

Smart Service Desk for IT and Business Process Transformation

Smart Service Desk - How it Delivers

According to a recent research by IDC, technology spending by non-IT business units will...


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Tags: Analytics, IT operations, AI,

CIO Dashboard
By Mushtaq Ahmad On December 14, 2017

CIO Dashboard

Metrics  to Build a Great CIO Dashboard

The traditional transaction-oriented systems view of IT is dead long back. Gone are the...


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Tags: Analytics, Customer Experience, CIO,

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service

 


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Tags: Analytics, Tech Support, Artificial Intelligence,

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