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Best practices for CX teams during COVID-19
By Elan Keshen On July 9, 2020

Best practices for CX teams during COVID-19

The reality of COVID-19 and ensuing public responses has placed customer-facing teams in the spotlight. CX teams across...


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Tags: Automation, AI Chat Support, conversational AI,

Cloud Wars & Mobile Accords - Trends that could impact CRM in 2020
By Mushtaq Ahmad On February 21, 2020

Cloud Wars & Mobile Accords - Trends that could impact CRM in 2020

The CRM software market size is expected to reach USD 80 billion by 2025, and the battles to claim a stake have already begun. At...


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Tags: Customer Experience, Digital Transformation, AI-driven automation,

Where do we draw the line for Automation in CX?
By Rahul Joshi On November 12, 2019

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...


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Tags: Automation, Chatbots, AI Chat Support,

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