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Best practices for CX teams during COVID-19
By Elan Keshen On July 9, 2020

Best practices for CX teams during COVID-19

The reality of COVID-19 and ensuing public responses has placed customer-facing teams in the spotlight. CX teams across...


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Tags: Automation, AI Chat Support, conversational AI,

Pros and Cons of Implementing a CX Chatbot
By Brooke Granovsky On July 1, 2020

Pros and Cons of Implementing a CX Chatbot

Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...


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Tags: Customer Experience, Chatbots, AI Chat Support,

Where do we draw the line for Automation in CX?
By Rahul Joshi On November 12, 2019

Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...


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Tags: Automation, Chatbots, AI Chat Support,

How human-AI partnerships are transforming the B2C marketing landscape
By Vivian Gomes On December 4, 2018

How human-AI partnerships are transforming the B2C marketing landscape

Re-inventing the B2C Marketing Landscape with Human-AI partnerships


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Tags: Marketing, Customer Experience, Chatbots,

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