Vicki Jenkins is a senior Customer Management Services (CMS) analyst from NelsonHall. She took part in CSS Corp’s flagship event - OneWorld’15 and analyst day in Santa Rosa, California. CSS Corp’s leadership team discussed the emerging CMS market trends and the increasing enterprise level focus to improve Customer Experience (CX).
Vicki has written a blog about her experiences at the event.
|At CSS Corp’s analyst day and OneWorld client conference in Santa Rosa, California, the theme was “Let’s Simplify”. CEO Tiger Ramesh opened the analyst day with a story about his own digital experience travelling to the conference, including buying his airline ticket online, and piloting a hotel phone app he used to select his room and take restaurant recommendations. He used the experience to introduce CSS Corp’s focus on providing opportunities for clients to gain access to better customer data that will enable them to get closer to their customers.|
Click this link to read the full blog: http://research.nelson-hall.com/