Smart Service Desk - How it Delivers
According to a recent research by IDC, technology spending by non-IT business units will reach USD 609 billion this year as new influencers of IT emerge across the enterprise. The trend is expected to grow exponentially, and by 2020, non-IT business units’ (LOBs - Line of Businesses) tech spend will become nearly equal to the IT organizations spend. In an environment like this, technology needs to evolve with a customer and have a business-centric front office view. To enable this, traditional IT must transform to digital IT operations. CIOs and business leaders have an opportunity to collaborate and start discussing strategies beyond IT, and should synergize building newer digital businesses and operational models.