Security Services

All you need is Cyber Security

September 2016 was a dream month for a 20 year old Indian student. Facebook awarded $16,000 to him. Yes, you read that right. A young Indian student discovered a bug on Facebook which reportedly had the potential to easily trespass into other people’s Facebook accounts without their...

Testing Services

Top 5 software testing trends till 2020

One of the biggest trends we have seen so far in 2016 has been the adoption of Agile and DevOps. Organizations jumped on the bandwagon to adopt the best of Agile & DevOps practices to reduce the time to market.

Retail

Three Retail Technology Trends to Boost Brand Image

The year 2016 is drawing to a close and retailers around the globe will be busy implementing their last quarter plans that includes year-end discount plans and Christmas offers to boost sales. Customers are waiting for the best deals and E-tailers too would be strengthening their...

Analytics

Data Analytics for Tech Support Enterprises

Tech Support

A Successful Bimodal Tech Support Model

The bimodal tech support bridges the gap between the old and the new. This blog post will explain about a successful bimodal tech support model. Today, the market has become collaborative as opposed to being a competitive market in the past. Products that come out in the market have to...

Tech Support

Challenges in Bimodal Tech Support

Bimodal IT is the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on agility.

Analytics, Tech Support

The Role of Speech Analytics in Tech Support

How many of you know that when you call a tech support agent, your conversations are recorded? If the tech support service is bad, you might get irritated and might raise your voice to show your dissatisfaction. The agent on the other end of the phone would understand that you are...

Infra Services

Six Sigma for InfraSupport

Innovation has sustained to drive a hugely competitive environment within the IT industry. Some of the country’s greatest IT organizations are looking in good shape and energetic these days because of innovative practices adopted by them

Marketing

Six Email Marketing Tips for Lead Generation

Writing emails that get responses is an incredibly valuable skill – and what makes an email likely to get a response is hard to determine. Harder than that is making people to open your emails. The subject line plays a vital role in this.

Analytics, Automation, Tech Support

Zero Touch Support

Imagine you are driving your car in the highway. Your wife calls you on your mobile phone; and as you are driving, you are not able to pick up the phone and answer her. You have two options now to talk to your wife

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