Artificial Intelligence (AI) And Customer Experience (CX)
With regard to customer service, ticketing systems have greatly evolved into what they are today.
As the demands of customers have changed with respect to the level of service quality, so have the tools to meet those demands. And a customer service ticketing system is one such tool...
Let’s talk about the old world (yes, you read that right!), when a company purchased a new software and then it had to buy new servers and storage boxes to be able to run that software, incurring huge costs with the hefty annual maintenance fees it used to pay to the software provider.
Enterprise Service Desk is a gateway for customers, employees and partners, to resolve queries related to the services provided by a company, to find answers to their problems, and much more.
Shadow IT has been the cause of concern for CIOs globally, and while the instinct has been to limit it or outright ban it, that line of thinking may actually cause more harm than good.
The Cloud Deployment is a revolutionary facility providing configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction”
At the outset, let me define a couple of terminologies I will be using in this post. Product here refers to a software product or an off-the shelf, customizable business application. And tester here refers to a conventional, functional tester.