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The Roadmap to Success in the Digital Era

Digital CX. This term has gained relevance over the years for businesses in various industries. Retail, transportation,...


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Tags: Digital Transformation, Digital Infrastructure

How The Changing Business World Has Impacted IT

Today’s IT department doesn’t look like it used to. Triggered by simultaneous shifts in the business world, everything has...


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Get actionable insights and storm through competition!!

The rapid transition to digital has significantly changed the world forever. Traditional voice and text businesses are...


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How digital powers SMART consumer experiences

Mitigating challenges to enable omni-channel experiences


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Modernizing Wireless Networks: The Strategic Need to Harness Artificial Intelligence

Managing network ecosystems for dependable services is a complex task, especially, with multiple interfaces, hardware and...


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Tags: Digital Technology, Artificial Intelligence

Connecting the dots between constraints, optimizations and algorithms

Nature has given every creature an equal opportunity to evolve and survive. There is also a natural and delicate balance...


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Tags: Metaheuristic Optimization Algorithms, Metaheuristic Optimization, Quick Primer on Metaheuristic Algorithms,

In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially...


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Tags: Customer Experience, Self Service Ecosystem

Self-Service Ecosystem: Disrupting, Reinventing and Elevating the Customer Experience

“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.


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Tags: Customer Experience, Customer Satisfaction, Self Service Ecosystem

How to raise the bar for e-commerce customer experience?

2018 will be an important year for e-commerce companies, with customer experience (CX) being among the top priorities for...


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Tags: Retail, Customer Experience

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