AI Powered Chat Support: Revolutionizing Customer Service

How Shift Left Affects Application Development & Testing Organizational Structures

In the world of software development, shift left, as the name indicates, refers to the practice of performing certain activities early in the Software Development Life Cycle (SDLC), compared to earlier....

Why Global Technical Support is Important

We live in a globalized world even without stepping out of our homes. We search via Google, shop from Amazon, order a cab from Uber, and all of this we do on our smartphones. These global companies serve customers all over the world, and no...

Digitally augmenting Customer Success for a growing security access provider

By the year 2020, there will be over 6 billion connected smartphones and around 50 billion connected devices on the planet. 1 in every 5 adults in the U.S. are never offline and this has heralded the digital...

While it's certainly been overused, the old saying is still very true – the customer truly is king. Most organizations struggle with multiple time-consuming customer service manual processes and siloed functions that collaborate little with each other. According to Salesforce...

Onsite Tech Support or Remote Tech Support: What Does Your Business Need?

"Small Business Cloud | 5 Reasons Why You Should Migrate to The Cloud, If You Haven't Already"

Industry analysts have identified four technology trends that will play a big role in the growth of small firms in the coming year. They are cloud computing, IT services, mobility, and...

If only there were five best practices to improve IT customer service!Depending on who you are talking to, the answers to the above question could vary. In this post, CSS Corp is excited to present its perspective on this matter as a Gartner listed IT services vendor. And yes, the...