5 Key Items on A CIO’s Checklist in the Digital Age

Critical Activities to Test Mobile Application 

Security 

In the wake of the frantic use of mobile devices, many organizations across the world have launched their own applications. However, one key area that's often overlooked is that of mobile application security and  privacy of...

AI Powered Chat Support: Revolutionizing Customer Service

How Shift Left Affects Application Development & Testing Organizational Structures

In the world of software development, shift left, as the name indicates, refers to the practice of performing certain activities early in the Software Development Life Cycle (SDLC), compared to earlier....

Why Global Technical Support is Important

We live in a globalized world even without stepping out of our homes. We search via Google, shop from Amazon, order a cab from Uber, and all of this we do on our smartphones. These global companies serve customers all over the world, and no...

Digitally augmenting Customer Success for a growing security access provider

By the year 2020, there will be over 6 billion connected smartphones and around 50 billion connected devices on the planet. 1 in every 5 adults in the U.S. are never offline and this has heralded the digital...

While it's certainly been overused, the old saying is still very true – the customer truly is king. Most organizations struggle with multiple time-consuming customer service manual processes and siloed functions that collaborate little with each other. According to Salesforce...

Onsite Tech Support or Remote Tech Support: What Does Your Business Need?