Enterprise Service Desk is a gateway for customers, employees and partners, to resolve queries related to the services provided by a company, to find answers to their problems, and much more.

Shadow IT has been the cause of concern for CIOs globally, and while the instinct has been to limit it or outright ban it, that line of thinking may actually cause more harm than good.

The Cloud Deployment is a revolutionary facility providing configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction”

At the outset, let me define a couple of terminologies I will be using in this post. Product here refers to a software product or an off-the shelf, customizable business application. And tester here refers to a conventional, functional tester.

Cloud is no longer a buzzword that is only popular in large companies. It has trickled down to the masses. It is woven in our everyday lives, in the way we communicate, listen to music, watch movies, and store or share our data. Cloud has also dramatically transformed the way business...

The growth of digital cloud services in the last decade has made it the foundation for innovative business solutions across enterprises. According to a Gartner group survey, CIOs in the private sector estimate that 41% of the company revenue after 5 years will be generated from...

Industrial Internet of Things (IIoT) connects sensor equipped machines and systems, derives intelligent insights from sensor data and analytics for better market and operational strategy, and controls operation of machines and other assets for better business outcomes. IoT applications...