Covid-19 and the ensuing lockdown and social distancing stipulations have taken a severe toll on economies, businesses, and...
Tags: IT strategic, Employee Engagement, digital collaboration,
The reality of COVID-19 and ensuing public responses has placed customer-facing teams in the spotlight. CX teams across...
Tags: Automation, AI Chat Support, conversational AI,
While CSS Corp offers a host of services under GIS, we want to touch upon a specific and essential aspect of this suite. It’s...
Tags: geospatial, geospatial systems, geospatial data,
Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...
Tags: Customer Experience, Chatbots, AI Chat Support,
Recruiters are turning toward Virtual Collaboration platforms that offer 100% mobile experiences during physical distancing...
Tags: HR, sustainable growth, digital workforce,
A common debate at many companies is “what are the right customer experience (CX) metrics?” If you do some simple research,...
Tags: Customer Experience, customer journey, net promoter score,
CSS Corp's KYRA is elevating tech support to a whole new level. The Augmented Reality (AR) solution presents significant...
Tags: augmented reality, conversational AI, technical support for all industries,
The alarm clock buzzes. It's 8.30 AM in Manila, Philippines, and Samantha wakes up to another day of work. She rustles up a...
Tags: Customer Experience, Digital Transformation, Employee Experience,
Achieving a clear line of sight into customer needs and preferences gives companies the ability to make proactive, informed...
Tags: Marketing, Customer Experience, Guest Blog,
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