Analytics

Data Analytics for Tech Support Enterprises

Tech Support

A Successful Bimodal Tech Support Model

The bimodal tech support bridges the gap between the old and the new. This blog post will explain about a successful bimodal tech support model. Today, the market has become collaborative as opposed to being a competitive market in the past. Products that come out in the market have to...

Tech Support

Challenges in Bimodal Tech Support

Bimodal IT is the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on agility.

Analytics, Tech Support

The Role of Speech Analytics in Tech Support

How many of you know that when you call a tech support agent, your conversations are recorded? If the tech support service is bad, you might get irritated and might raise your voice to show your dissatisfaction. The agent on the other end of the phone would understand that you are...

Infra Services

Six Sigma for InfraSupport

Innovation has sustained to drive a hugely competitive environment within the IT industry. Some of the country’s greatest IT organizations are looking in good shape and energetic these days because of innovative practices adopted by them

Marketing

Six Email Marketing Tips for Lead Generation

Writing emails that get responses is an incredibly valuable skill – and what makes an email likely to get a response is hard to determine. Harder than that is making people to open your emails. The subject line plays a vital role in this.

Analytics, Automation, Tech Support

Zero Touch Support

Imagine you are driving your car in the highway. Your wife calls you on your mobile phone; and as you are driving, you are not able to pick up the phone and answer her. You have two options now to talk to your wife

Analytics, Tech Support

Delighting Customers with Social Media Analytics

Today, enterprises have the mandate to deliver delightful customer experience throughout the product lifecycle to retain their customers. Fostering positive relationships with customers is possible only if an enterprise can exceed customer expectations. Social media has played a vital...

Corporate Social Responsibility

Sustainability in the Hi-tech Industry

The entire globe is aiming towards emission reduction and sustainability. Every sector is boosting its green score year-on-year by switching over to renewables, efficient practices, better technology, and innovation. Mega model Gisele Bundchen and actor Leonardo DiCaprio are active...

Social Media, Digital Technology

Funny Social Media Reactions to the iPhone7 Launch

Are you an iPhone user? Well I am one. It is indeed a prestige symbol to own an iPhone. But I still find it pretty weird when I realise that I have to pay a lot to use basic apps like "Automatic call recorder" in iPhone.

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