Corporate Social Responsibility

Volunteering – the new Mantra to make a difference

Employee volunteering is about giving time, energy and skills-freely. Unlike many things in life there is choice involved in volunteering. Finding new interests and hobbies through volunteering can be fun, relaxing and energizing. What I like about volunteering is that it brings...

Security Services

Is any place connectivity our biggest threat?

With better networking technologies, we are now able to actually access anything anywhere. An increasing number of public areas are now Wi-Fi friendly, and in some ways, this seems like a boon. There is no reason to be out of touch, no time is wasted, and our twenty-four hours connected...

Security Services

Create a superman to protect your network and keep your intruders at bay

CISO’s and CIO’s are increasingly becoming wary of these new age threats like APT (advanced persistent threats)’s, AET (advanced evation techniques)’s, zero day advanced malware. These have the capability to deflect all kinds of defense strategies and exfilterate confidential information...

Thought Leadership

Marketing in the new world - Part II

Also read: Marketing in the new world - Part 1


Voice of the Customer(VoC), our path to Active Insight

In our quest to providing an effective tech support environment to provide a superlative customer experience, it is vital to understand the opinions that our actual and potential customers express in new channels that are much more spontaneous and less structured than the traditional...

Thought Leadership

Through the looking glass

The digital revolution has forever changed the balance of power, putting customers in control. They confuse us with their digital choices, tease us with their online preferences and flummox us with their ability to make instant buying decisions online. In the digital age, marketing...

Corporate Social Responsibility

You cannot leave home without it

Today it’s impossible for us to leave home without our cell phones or laptops, and other electronic devices we use for communication, work, health or leisure. For habitual ‘road warriors’, it has become second nature to be on the move with a sackful of electronic gear. The days when a...

Tech Support

Delivering The Gold Standard Of Technical Support

What does it mean to “Deliver The Gold Standard Of Technical Support”?  Simply put it means that you are delivering Support that is the measuring standard that all others are striving to provide.  You are the best at Support and what you do in your technology space.  It does not matter if...

Testing Services

Smart business choices for better technology output

Mobility and its advantages need no more elaboration. As an integral part of an enterprise, mobile technologies need to be increasingly better, smarter and of course infinitely more efficient.


Make Big Data a BIG part of your business plan

The data derived from a normal customer interaction can vary in significance across various levels. It can be hugely insightful, or just about data as is. The tragedy is, tech support teams almost always fail to see its significance in the scheme of things. The data is collated and...

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